Family Hub Display Unresponsive After Last Update

[Members_rbsavn6]

Samsung BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Family Hub

Model: RF24BB69006MAA

After this last Family Hub update, my family hub display needs to be reset daily. Wake up in the morning, and the display is frozen/unresponsive. Turn off display via red switch inside fridge and we're good for the day. Wake up the next morning, Family Hib display is out and jittering, shifting left and right on it's own. Reset display with red switch and we're good for one more day. The last update made this fridge possessed. Does Samsung offer exorcism services for Bespoke refrigerators? How can I revert back to the last update. New update literally broke my Family Hub. Any help would be appreciated.

FWI....I have two years remaining on my Best Buy warranty for this fridge.

[userjvKf2T2gsI]

i can't even get into settings:( once i click on the icon it does nothing like it crashed and couldn't open.

[jleegs]

Try this and run a filesystem repair.

[userjvKf2T2gsI]

thanks. i ended up having to reformat everything and start my fridge over, but at least i can get into settings now and it works.

[user9p2ez8AHia]

How did you do this?

[brt5791]

Thank you so much for the information. The reset worked like a charm. I previously contacted Samsung, they wanted to charge me a service fee to correct this since it was out of warranty. I told them to stick it up there rear since this was caused by them. It was there update that caused this problem. Your suggestion got my fridge working again. It took a couple attempts, but worked none the less.

Thank you!!

[jleegs]

Glad to help! My fridge has been problem free since I made the mentioned change, so you should be good now.

[Members_jlKrMTA]

any solutions? i have the same issue

[Members_Z5qazmi]

This has been happening for 2weeks now where even a reset wouldn’t work.  Just today it suddenly shows the recovery menu. Which option should I choose since it started after the recent update. 

[Members_jlKrMTA]

cant access the "recent" it s reboots  or it flashes in and out where it doesn't give me the chance to press and hold it on the touchscreen   and it also reboots every 20 seconds, when i select the setting App its crashes and reboots any one else? and solutions? Please help!!!!  i hate Samsung fridge, Never again! 

[SamsungRon]

Hello, Members_jlKrMTA, Welcome to the Community! We certainly understand your concern with the family hub flashing and rebooting instead of showing us the latest weather or our to do list.

For Family Hub issues, the best step to try is to Reset the Family Hub.
- Use the Red Switch at the top inside of the right door to turn the screen off for 1-2 minutes. Then use the same switch to turn the screen on.

If this step doesn't bring the hub back to normal, service will be needed.

To set up a service, please select your preferred option:
Online at https://www.samsung.com/us/support/service/
Contacting Customer Support at 1-800-Samsung (1-800-726-7864)
Contacting a Moderator through Private Message
For the PM, please include this information.
Model Number
Serial Number
Best Contact phone number
Address where the refrigerator is located
Email address