We purchased a Samsung refrigerator and have had constant problems with the ice maker. We had it replaced (when still under warranty) in December of 2022, so that did not cost anything. Then we had to have it replaced again in March of 2024. That cost us $177. Now it is broken again. I don't understand how they have an ice maker that the part breaks every 1.5-2 years. It is the same part every time DA97-13718c. They want us to pay $140 deposit to send someone again.
That definitely sounds frustrating, especially since it's the same part failing over and over. Ask the company if there's any goodwill repair or extended coverage available, since this seems like a recurring issue rather than normal wear.
What happens? We had problems with the Ice Maker freezing strange clumps of ice. The mechanism would jam, we would call someone out, they would perform a repair but, within 24 hours, the clump would reform. We had the ice maker replaced. It worked for almost 2 days but it happened again. The repairman came out again, inspected it and found nothing wrong. It occurred to me that the ice may be melting and refreezing. The settings are correct and the reported temperatures seemed correct. Although I could not find direct evidence of the refreezing theory, I performed a dollar bill test on the refrigerator front door seals all around the device. Every test failed. Warm house air is leaking in. I will be ordering a new door seal, installing it, and after a week or so, reinstalling the ice maker. Seals are cheaper than another ice maker.
Inside refrigerator ice makers have been breaking for decades no matter the manufacture or model and is probably the number one reason for service calls or replacements. It's just a fact of life. Moisture gets inside the refrigerator every time you open the door and moisture is the number one cause of ice maker breakdowns.
Mine stopped working after two years. I just turned it off and moved on with my life.
