I had purchased a Samsung refrigerator, and one morning, while I was about to leave for work, the refrigerator started to smoke and then caught fire. If I had already left my house my house would have burnt down. Samsung is not to be trusted for refrigerators washing machines dryers or even microwaves. This is not their domain and they have bad work ethics bad customer service and they are not professional. If you are injured or you have property damage, you will go through a lot before they assist you. Do not buy their products.
Any company's product could have failed in the same way. To say that appliances are not Samsung's domain is not accurate, seeing as how they were an appliance company LONG before they got into electronics and phones. Yes, it is true their customer service is very, very bad and their quality control on their appliances appears to be slipping.
Samsung was into electronics but washers, dryers, refrigerators was not their domain. Samsung began producing its first home appliances—specifically refrigerators and washing machines—in 1974. They introduced Korea's first frost-free refrigerator in February 1974. Maytag, WHirlpool, Frigidaire and GE have MORE THAN 100 years making washing machines, refrigerators, etc. Mor experience, better appliances, and dedicated customer service.
I am incredibly sorry to hear about this and hope that you and everyone are safe. A situation like this is deeply concerning, and we want to ensure it is investigated with the highest priority. We truly value your feedback regarding your experience with our products and service, and we want to work toward addressing this concern immediately and escalating your case to the appropriate team. Please send us a private message with the following details: Full name: Model number Serial number: Physical address Place of purchase: Any photos you would like to add to the case please send via our Private message link
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
