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Members_9s6tXx1
Constellation
Options
Kitchen

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen

Hello Members_9s6tXx1,

Thank you for reaching out to us! It will be our pleasure to assist you regarding this matter.

We strongly recommend having the microwave serviced to address the damage you are reporting. For your safety, we also recommend discontinuing use of the microwave until the issue has been properly evaluated and resolved.

Contact a technician directly using this link- 

https://www.samsung.com/us/support/service/locations/

 




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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen

Hello Members_9s6tXx1,

Thank you for reaching out to us! It will be our pleasure to assist you regarding this matter.

We strongly recommend having the microwave serviced to address the damage you are reporting. For your safety, we also recommend discontinuing use of the microwave until the issue has been properly evaluated and resolved.

Contact a technician directly using this link- 

https://www.samsung.com/us/support/service/locations/

 




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Members_9s6tXx1
Constellation
Options
Kitchen

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen

Thank you so much for providing the images, Members_9s6tXx1.

Based on the images provided, this issue will require service. Due to the age of the unit and the type of damage being reported, the repair would be considered out of warranty, and repair fees would apply.

You may use the link provided previously to locate a local service provider. Alternatively, you can send a private message to any moderator and include the following information:

Full name
Full model code
Serial number
Email address
Physical address
Contact number
Place of purchase

Once we receive this information, we will be happy to assist you further with setting up the service request.




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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