Ordered $2000 worth of Samsung products in last two months.. Phone, tablet, earbuds the whole shabang...
I redeemed my aware points towards a 50inch TV. It arrived today and was extremely damaged even though the box was in pristine condition, they obviously sent me a reboxed used unit.
First contacted chat support, the first agent assigned didn't even respond. After 2 hours with the 2nd agent because they take 15-20mins to respond to each message told me I would first have to buy a new TV and then they could process return of the broken one.
Then called VIP support line, obviously based in India because it was pure static causing me to have to repeat myself over and over..
This company is a complete joke, I wish I didn't enjoy their products..
Document everything, and opt for email, or chat so you can get a transcript. Maybe this app has a dedicated ^Contact Us tab wherein you can elaborate on the damaged TV. You're lucky to get these great things wow!
