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Original topic:

Easy Setting Box Install Problems

(Topic created: 07-19-2022 11:58 PM)
userJjvOUeOuZr
Constellation
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Monitors and Memory

Hey there,


I am trying to setup my Samsung Odysee monitor.
When I tried to install Easy Setting Box on my computer (tried with Windows 10 + 11), the following message appeared:
"There is a problem with the windows installer package. A DLL required for this install to be complete could not be run"

I have found this topic: https://us.community.samsung.com/t5/Monitors-and-Memory/Easy-Setting-Box-Installation-Error/m-p/2287...

But all administrator right have already been allowed to my account.


Any further ideas ? Thanks in advance!

 

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user4P95dNedWX
Astronaut
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useruh3VfYMcXJ
Astronaut
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Same problem, win64. 😉

 

 

 

 

 

 

 

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userJjvOUeOuZr
Constellation
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Fixed the problem.

This video helped:
https://www.youtube.com/watch?v=163Lv6NEfvg

 

 

 

There is a problem with this Windows Installer package there is a problem with this windows installer package. a dll required for this install to complete To fix this problem, here are a few things you could try. It could happen for any programs - but has been known to commonly happen with Apple ...
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usercIPeVXu6Sw
Constellation
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Monitors and Memory

Unfortunately, same issue here and your video didn't help me.  Did you do anything differently?  I tried this one as well:

https://www.youtube.com/watch?v=M8aSdlq1Qr0&t=1s

 

Update - found this fix and it worked for me:

https://us.community.samsung.com/t5/Monitors-and-Memory/Easy-setting/td-p/2266241

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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user4P95dNedWX
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usercIPeVXu6Sw
Constellation
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When I attempt to install on this on a new Windows 11 system, I get the error that a dll is missing.  In the event viewer i see:

Product: Easy Setting Box -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action _183B2A37_C02E_4615_A5F5_A511B36654E5, entry: _EsbInstall@4, library: C:\Program Files\Samsung\Easy Setting Box\InstallerHelper.dll

Per other posts here, I've checked windows updates, permissions on the temp folder.  Any ideas?

 

ILoveGabcom
Comet
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Monitors and Memory
Search for the .dll file online and download it from a reputable source. Save the file to the folder that you'll have the program going into. If the folder hasn't been created yet, create it yourself and make sure you same the program to that folder.
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JKenn
Astronaut
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Monitors and Memory

Do not download DLL files from the internet.

Uninstall Easy Setting Box and then download and reinstall a new copy from Samsung's website (https://displaysolutions.samsung.com/support/resources/product-support/easy+setting+box). If you are unable to uninstall, just download and reinstall.