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Pixel Shift - Aggressive

(Topic created: Monday)
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Vortex77
Constellation
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Monitors and Memory

Model LS49DG954SNXG0. Firmware version 2220.

I've noticed that ever since having this monitor, I constantly have a pixel refresh happening, which is total fine. Problem is the pixel shift for keeping the display not getting burn-in goes off screen. Using windows 11, the time in the bottom right corner will go as far as being cut off. if it says 9:33AM part, AM will  portion will be cut off. Other times it will get cut off on the left side as well.

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Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

Hey Vortex77! Thanks for visiting the Community. Do you have Pixel Shift set to Start After TV Off?

 

  1. Navigate to and select Settings, and then select All Settings.
  2. Select General & Privacy, and then select Panel Care.
  3. Select Pixel Refresh, and then select Start Now or Start After TV Off.
    Pixel Refresh highlighted in Panel Care on a Samsung TV
  4. When the process begins, the monitor will turn off and a white line may appear on the screen. The monitor should not be turned on during the process.

Please let me know if this helps.




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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Monitors and Memory

Hey Vortex77! Thanks for visiting the Community. Do you have Pixel Shift set to Start After TV Off?

 

  1. Navigate to and select Settings, and then select All Settings.
  2. Select General & Privacy, and then select Panel Care.
  3. Select Pixel Refresh, and then select Start Now or Start After TV Off.
    Pixel Refresh highlighted in Panel Care on a Samsung TV
  4. When the process begins, the monitor will turn off and a white line may appear on the screen. The monitor should not be turned on during the process.

Please let me know if this helps.




Be sure to click " โœ“ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Vortex77
Constellation
Options
Monitors and Memory

There is no option of Panel refresh on this monitor.

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