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Original topic:

Samsung G5 Monitor Screen Falling Off Frame

(Topic created: 07-25-2022 07:15 PM)
useruAfabfmp1k
Constellation
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Monitors and Memory

Hello, 

I have a 32" G5 Odyssey that was purchased in December of 2021. Within the last 2 weeks, the monitor's screen has become separated from the bezel in the middle. The issue is getting worse each day. The screen is falling off of the frame. 

 

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Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

Hello! I understand how this can be frustrating with your monitor's screen falling off. Since this has happened this will require service. You will have a couple of options based on your warranty. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service processed.

- If you're within the one year warranty, you can Private message me or one of our moderators to have service processed

- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Monitors and Memory

Hello! I understand how this can be frustrating with your monitor's screen falling off. Since this has happened this will require service. You will have a couple of options based on your warranty. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service processed.

- If you're within the one year warranty, you can Private message me or one of our moderators to have service processed

- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.