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Sopopc123
Constellation

Note 9 camera freezes

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I've noticed that on my note 9, that the camera freezes while taking pictures. It's worse while shooting videos with a lot of lagging. 

I don't know if anyone one else have experienced this.

 

 

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userjD42ueWezn
Asteroid

Re: Note 9 camera freezes

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@nizmoz44 wrote:

 

Was this issue fixed after the latest updates?  Can everyone confirm?  I am about to pick one up again on swappa after I saw on another site that people seem to not be having the issue any longer.


Samsung released the updated version to the carriers some weeks ago now.  T-Mobile pushed it some weeks ago.  The fixed version ends in "ARL1" for the US and it completely resolved the problem.  I can't speak to when other carriers have/will release or what their version # ends in because I have not been following them.  I suggest you start reading the thread from page 72 onward.

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806 REPLIES 806

Re: Note 9 camera freezes

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@Sopopc123 What settings do you have the camera set to? Also, does this happen every time you use the camera, or just some of the time? 

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Knavely
Cosmic Ray

Re: Note 9 camera freezes

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I am having the same problem  Happens all the time.  Camera just freezes for about 3-5 seconds.  Video is worse.  What can be done about this?  

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Samsung Moderator
Samsung Moderator

Re: Note 9 camera freezes

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@Knavely Is it saving to internal storage or onto an SD Card?

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Knavely
Cosmic Ray

Re: Note 9 camera freezes

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It was saving to SD then I changed to internal storage.  Same problem.  Someone mentioned Smart Stay may be causing the problem. Can you confirm?

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TyeGeek
Asteroid

Re: Note 9 camera freezes

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Same issue with mine and my husband's 512gb blue t mobile note 9. We've tried enabling/disabling all camera settings, system cache reset, factory reset, app cache reset... A lot of things that you wouldn't expect an average phone user to do to have such a rudimentary feature working without long stutters where you can't take a picture. What troubleshooting steps can be done? I'm open to anything to have a fully functioning device...

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userD2oZDu2o4R
Constellation

Re: Note 9 camera freezes

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I have freezing/lagging issue too. I have the 512Gb snapdragon model SM-N960U1. If this is a software issue all user with this model should have the problem. We're all running the same Camera version and firmware.

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TyeGeek
Asteroid

Re: Note 9 camera freezes

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userD2oZDu2o4R
Constellation

Re: Note 9 camera freezes

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Hundreds read this thread yet only 45 replied. Is it possible our phones are defective?

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ksancho442
Constellation

Re: Note 9 camera freezes

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I also have the freezing problem. For me it goes away in safe mode (confirmed multiple times). When I return the phone to regular mode it is good for a while. (minutes to hours.) but then it comes back. Camera is next to useless sometimes. This is very fustrating. Hopefully there is a software fix. If not perhaps we do have faulty phones. It seems the majority (but not all) of the phones reporting it are the 512 versions. My friend has a 128 and has had zero issues. I even made sure all of the settings were identical between the two phones. At some point I will leave the phone in safe mode for a long period and find out if the issue eventually returns in safe mode. I'm really not inclined to factory reset as I've seen others do so without solving the issue.

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