No factory reset option

[BDoubleyouthesecond]

I'm trying to reset my Galaxy note 20 ultra in order to send it back to a send it back to AT&T, but there is no option under general management to do a soft reset and when I tried to do a hard reset, there is no option for wipe phone/reset. Does anybody have experience with this, and would you be willing to share that experience with me please?

[krayzie15]

Try holding volume up and power button at same time. That should bring up choices where to factory reset

[MochaVex]

That'll cause the FRP / Samsung account reset lock; which voids the trade-in credit

[BDoubleyouthesecond]

I tried that, even took it to geek squad and they were unable to help. I unistalled Kaspersky from the phone and still unable to reset. And again I am trying everything,
1. AT&T
2. Geek Squad
3. Hard and Soft reset
4. Find my mobile - erase data
5. auto erase 15 times the wrong password

[userqk8jwNtAF3]

Hi,

Did you get an answer? I have the exact same problem.

Could you help?

[xVanquishevilx]

I don't know if this helps but here's 2 pics I took from general management scroll down to reset click on rest then scroll to factory reset I hope this helps