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Hotspot Issues. GALAXY J7 PRIME

(Topic created: 05-27-2021 09:54 AM)
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Woofy825
Constellation
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Other Mobile Devices
IT'S  BEEN ABOUT  A MONTH NOW BUT MY HOTSPOT  HAS BEEN OUT. I ALREADY CONTACTED  MY CARRIER  & SAME OLD BS EVERYTIME  LEAVING  ME WITH NO HOTSPOT.  I ALREADY  CHECKED RECKECK DOUBLE  CHECK UNINSTALL  REINSTALL  RESET EVEYTHING & RIGHT NOW I'M  ON MY 3RD RESET & UPLOADED  BEEN UPLOADING.. QUESTION,  HOW DO I GET MY HOTSPOT  WORKING  AGAIN????? 
My
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SamsungRei
Community Manager
Community Manager
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Other Mobile Devices

I understand how frustrating this is. Here are some additional steps you can try:

  • Most mobile service providers require you to have an additional Hotspot plan on your account.
  • If you have recently changed carriers, tethering may not work because the function cannot contact your previous carrier.
  • Verify that mobile data is currently enabled and is working properly on your phone.

Mobile hotspot issues with a Samsung phone

 

If the troubleshooting is not helpful and you are not experiencing any issues with mobile data, calls, or texts, then service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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1 Reply
Solution
SamsungRei
Community Manager
Community Manager
Options
Other Mobile Devices

I understand how frustrating this is. Here are some additional steps you can try:

  • Most mobile service providers require you to have an additional Hotspot plan on your account.
  • If you have recently changed carriers, tethering may not work because the function cannot contact your previous carrier.
  • Verify that mobile data is currently enabled and is working properly on your phone.

Mobile hotspot issues with a Samsung phone

 

If the troubleshooting is not helpful and you are not experiencing any issues with mobile data, calls, or texts, then service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.