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Original topic:

How do I remove Mobile Installer

(Topic created: 12-20-2022 11:28 AM)
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NiborRaliz
Cosmic Ray
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I have discovered an app when viewing the apps on my phone thru Google Play.... but trying to see it thru settings, then apps it does not appear. 

Reading the reviews it says it's a known malware! I'm so upset about it being there but I also do not see any way to remove it! What needs to be done? This is a screenshot of the culprit! Please help!!
 
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Samsung_Moderator
Community Manager
Community Manager
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Hello, We understand how concerning it can be to discover an unknown app. This article provides steps for uninstall apps, as well as steps for disabling preinstalled apps. https://www.samsung.com/us/support/answer/ANS00078952/

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LongHiker
Legendary Samsung Care Ambassador
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@NiborRaliz Which carrier are you using? 

This is often found by subscribers of Sprint and T-Mobile. Those carriers use it to push applications and games to your phone. 

NiborRaliz
Cosmic Ray
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MetroPCS
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LongHiker
Legendary Samsung Care Ambassador
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@NiborRaliz MetroPCS is part of the Sprint/T-Mobile family. 

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NiborRaliz
Cosmic Ray
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So is there anything I can do?
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NiborRaliz
Cosmic Ray
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Is there any way that I can remove it?
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NiborRaliz
Cosmic Ray
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How do I remove it?
SMRZYT
Astronaut
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Go to settings- apps- show system apps- search the app- then disable
NiborRaliz
Cosmic Ray
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It does not let me do anything? Grrr!
NiborRaliz
Cosmic Ray
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I will try. It only shows in the Play Store
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