Original topic:

Weird black shadows

(Topic created: 12-12-2022 04:39 AM)
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jrspeich
Constellation
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Projectors & Other TVs

There is a weird black shadow that overtakes about one-third of my screen like a weird ghost taking it over after it has been on for a few minutes.  It overtakes it slowly, kind of creepy.   My TV was installed against a wall recently so I cannot see the numbers on the back.  If I need to get them for warranty or service purposes, is there a place I can look to find the model number, etc.?   

 

 

 
 

 

 

 

 

 

 

 

 

 

 

 

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Samsung_Moderator
Community Manager
Community Manager
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Projectors & Other TVs

Hello! Thank you for reaching out! I can see how this can be a cause for concern with your TV having shadows on it. If this is occurring on all sources, then this will require service. Depending on your warranty you will have a couple of options. You can find the model and serial number by going to settings > about. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

 

 

 

 

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userbEaT1daKhj
Constellation
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Projectors & Other TVs
Tv
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KennewickMan
Black Hole
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Projectors & Other TVs
Post a picture, please. Sounds like either your backlighting is going out or your pixels in that area are dying.

Either way, it'll need to be professionally serviced.
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jrspeich
Constellation
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Projectors & Other TVs

Not sure how to attach a video.

 

 
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hello! Thank you for reaching out! I can see how this can be a cause for concern with your TV having shadows on it. If this is occurring on all sources, then this will require service. Depending on your warranty you will have a couple of options. You can find the model and serial number by going to settings > about. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

 

 

 

 

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