Love the TVs but Order Support?.....Terrible....They offered me a promo code....on the hook for a week and a half....then said we changed our minds. You offered it!
7/13 -
Upon checking with my team, I'd like to inform you that a promo code of $326 will be requested for you to my team and once that is notified you can proceed placing the order and also once the order gets shipped please reach us back so that on subject of approval we'll check and help you with price match as well.
As the promo code has been requested. I request your patience for 24-48 hours of time to get that notified
7/17 -
upon reviewing the details, I see that the promo code was requested on Monday, July 13, 2026, under case ID #377733148.
Due to the high volume of requests, there has been a slight delay. Please don’t worry, you will receive your promo code shortly.
Since you are connected with me, I will mark this case as high priority to help expedite the process. Rest assured, we’re working to ensure you receive your promo code as quickly as possible.
I sincerely apologize for the delay, but please don’t worry. I’ve marked this case as high priority to ensure the promo code is issued as soon as possible.
7/21 -
I will not be taking much of your time. Upon checking all the information here on our end, I can see here that there is an ongoing escalation here regarding your promo code. And also, I can see here that it is now being processed. Here's what I can do, I will make a follow-up here on our end so that you will receive it to your email as soon as possible. Sounds good?
7/22 - Thank you so much for waiting! I did check the previous case, and I can see that the case is already been closed, and our backend team said" The points will be reinstated once the authorized amount for the order is canceled(6/17). Therefore, we are unable to provide the customer with a $326 promotional code.
I held out waiting for the code....missed out on 2026 sales and discounts waiting for a code THEY brought up and promised. Ended up getting a 2025 model. So disappointing and misleading.
You have a strong case. The repeated promises from support make the final response seem unfair. I'd escalate it with the full chat history and ask a supervisor to review it. Hopefully they can offer a goodwill credit or honor the original offer.
