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Original topic:

Tv stopped working.

(Topic created: 12-10-2021 01:03 PM)
TomCat78
Constellation
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So my tv turns on and has sound but no picture it just has a blue screen. Is there anything I can do I've unplugged it for a day or so tried pulling in different items and used new/used hdmi cables but it still doesn't work. Thanks 
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MsBri1
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Hello, I apologize for the issue with the television screen and will assist in my best ability to resolve this concern. I located this troubleshooting article here and would encourage you to give it a try- https://www.samsung.com/us/support/troubleshooting/TSG01109749/. Regrettably, if the troubleshooting steps do not resolve this matter the next suggestion is to have a technician service the television. You can use this service link- https://www.samsung.com/us/support/service/ to locate a service provider within your area or send a private message- https://bit.ly/3p4UuiW with the full model code and the serial number to look at possible service options through Samsung. 


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TomCat78
Constellation
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QLED and The Frame
It turned out to be the TV mount screws going into the TV. I guess they were to tight.
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MsBri1
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That is great news, I am glad to hear you were able to resolve your problem. 


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