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โ04-22-2026 05:11 PM in
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โ04-22-2026 05:44 PM (Last edited โ04-22-2026 05:53 PM ) in
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โ04-27-2026 12:22 PM in
Samsung Apps and ServicesHello Adv13,
Welcome to Samsung Community. Experiencing battery issues can be the most frustrating. Let's see what we can do to get your device optimized and solve the issue. Please follow this link http://www.samsung.com/us/support/troubleshoot/TSG10001538/ to walk through some troubleshooting steps.
Note
Available screens and settings may vary by wireless service provider, software version, and model. (Its a great first step to back up your device) One of the steps you will encounter is booting your device in safe mode. This will help determine if there could be a third party app contributing to the issue.
Let us know if this helps.
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.