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4 weeks ago
(Last edited
Wednesday
by
SamsungJoJo
) in
Battery issues are horrendou with same other issues mentioned. I have taken my samsung to an ATT store, one was no help, all they wanted to do was sell me a new phone but going to another store today. When I use Google messages, my battery last about 2 to 3 hours. After talking to Samsung 2 times yesterday, they used the Samsung Tutor and were able to look through my phone and see if changes needed to be made, removed and re installed google messages 2 times, cleared all caches, etc. Then said to go back to samsung messages without charging my phone overnight. So 8 hours of Samsung messaging and battery drained about 3%. Changed this morning back to Google messages, battery drained from 97% to 50% in 1 1/2 hours. There are SO MANY COMPLAINTS online about this battery issue, I can't believe Samsung has not done anything about it. I have always been a Samsung user, phones, TVs, ref., etc for over 30 years, but if this continues I will need to to go an Iphone which I would absolutely hate to do for myself and all my company phones for my sales people. I have no Apple products but they are tying my hands if this is not corrected soon. And by switching back and forth, all the messages do not transfer, even after 48 hours when I first started the process 3 days ago, especially the group conversations, they do not transfer at all and became single use messages with the group conversations missing.
Samsung, fix this or go back to your own Samsung messaging app. Google does not work with your phone.
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4 weeks ago in
Samsung Apps and ServicesI wish I knew how to fix the battery drain issue. You're not the only that has noticed this issue its been posted on Google Messages Reviews the past few days.
Its one of the many, many reasons im not migrating.
Does anyone know if it's a bug? A permission issue? Or have any idea how to fix this?
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4 weeks ago in
Samsung Apps and ServicesNot even Samsung knows. I am on now with my third Samsung tech. so we will see.So far both of the other ones did the exact same thing with no help . This one is again, just telling me to do the same thing that the Smart Tutor Samsung reps remotely did to my phone. She is telling me to go to a service store, then says they have not had any complaints! I told her to just look online, there are many just in the last 3 days on lots of different sites. There is nothing wrong with my phone, no repair needed, she just didnt understand . As usual
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4 weeks ago in
Samsung Apps and Services- Mark as New
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4 weeks ago in
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4 weeks ago in
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4 weeks ago in
Samsung Apps and ServicesCould it be that you were using it more, with more screen on time while setting it up and deciding why you hate it?
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4 weeks ago in
Samsung Apps and ServicesAs I mentioned, I was not using screen time at all when comparing the 2 message aps, so not sure what you are saying. I am not using any open aps on either except message app, when comparing the 2, both for 2 to 4 hours to see and actually watch the battery drain in Google.
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4 weeks ago in
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4 weeks ago in
Samsung Apps and ServicesNo, I got a new phone yesterday. It was 15%, and they took a picture and attached it to my form to get a discount on 2 new phones since it happened to both S22 ultras.
New phones have no issues, at least not yet. They said could be due to the new phone has double processors instead of single, but who knows. They said this is only happening to galaxy 11's through 23's. We bought 2 26 Ultras.
Thanks for asking though.