JUMP TO SOLUTION Solved

Original topic:

Register Product With Serial Number

(Topic created on: 10/14/19 12:03 AM)
Tpkha
Asteroid
Options
Samsung Apps and Services

I cannot register my products with the serial number and the imei is giving me a product with a diffrent model name.

1 Solution


Accepted Solutions
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Samsung Apps and Services

@Tpkha I would be happy to assist you further. Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
16 Replies
Logicalpoop2
Cosmic Ray
Options
Samsung Apps and Services

What kind of device is it?

0 Likes
Tpkha
Asteroid
Options
Samsung Apps and Services

A phone.

0 Likes
Logicalpoop2
Cosmic Ray
Options
Samsung Apps and Services

Please be a little more specific. If it's a U.S. device you can register it. I would advise registering on samsung.com, from there on your phone, go to the dial pad and dial *#06#, call it if need be but you shouldn't have to. It will display both imei and serial #. I would start with the imei, dont include the "/XX" at the end. X being a number.

0 Likes
Tpkha
Asteroid
Options
Samsung Apps and Services

I uploaded a pic with all the info. I need to figure this out.

SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Samsung Apps and Services

@Tpkha I would be happy to assist you further. Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Tpkha
Asteroid
Options
Samsung Apps and Services

I posted a picture with some information. I am curious to what us going on and how you will fix it. I don't feel right about giving my imei out to anybody.

0 Likes
SamsungQue
Samsung Moderator
Samsung Moderator
Options
Samsung Apps and Services

@Tpkha If you are still having an issue registering your product online we recommend that you call in and talk to our Accounts department 855-795-8509

Samsung_VTnOXsZ
Astronaut
Options
Samsung Apps and Services

I am also unable to register my new Galaxy S10 Plus

SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Samsung Apps and Services

@Samsung_VTnOXsZ I would be happy to assist you further. Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes