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Powerbot R9350 only runs in circles

(Topic created: 03-04-2022 06:24 AM)
userz71NpdJcuR
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I have had my Powerbot R9350 for several years now. It just started running in circles when auto cleaning. It also goes into turbo suction mode off and on. There are no error codes and it runs until it needs to recharge. It does not return to cleaning after charging and occasionally will not auto clean for several days. It chimes like it is going to start but doesn't leave the base. I have turned off the emergency switch for several minutes and then restarted it but it returns to running in circles. Has anyone had similar issues?

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Samsung_Moderator
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I understand this is frustrating. If you are not finding something stuck in one of the drive wheels, this could be caused by a bad sensor or drive train. The unit would require service at this point. If you would like to look in to service options, please send the full model and serial numbers to this PM Link. https://bit.ly/39kTopa

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Samsung_Moderator
Community Manager
Community Manager
Options
Smart Home Support

I understand this is frustrating. If you are not finding something stuck in one of the drive wheels, this could be caused by a bad sensor or drive train. The unit would require service at this point. If you would like to look in to service options, please send the full model and serial numbers to this PM Link. https://bit.ly/39kTopa

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