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Original topic:

Files App Crashes on Samsung Tab S7

(Topic created on: 2/2/21 4:45 PM)
GrinChessur
Asteroid
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Tablets
I use my Tab S7 for drawing. On January 31st I updated my Tab S7 to Android 11 and One UI 3.1. Whenever I try to import an image into the drawing app Artflow or upload an image to DeviantArt.com through Google Chrome,  the Files App crashes.

Is there a fix for this?

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Bels
Astronaut
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Tablets
the only thing that worked for me was uninstalling the files app update by going to apps then finding the files app. I can't open or save with the updated app even with the latest update installed and all my apps being up to date.

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10 Replies
GZ2fold
Galaxy
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Tablets
Ensure that the Tab is left on in a Wi-Fi environment because it will not activate any app that requires an update. It took me about four hours to update all the apps. If you try to activate any of the apps you may be slowing down the complete updating process
butterbunz
Astronaut
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Tablets
I will find you
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GrinChessur
Asteroid
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Tablets
Whadaya mean? lol
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Solution
Bels
Astronaut
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Tablets
the only thing that worked for me was uninstalling the files app update by going to apps then finding the files app. I can't open or save with the updated app even with the latest update installed and all my apps being up to date.

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GrinChessur
Asteroid
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Tablets
Thank you! This worked for me. I just hope Samsung fixes the app soon.
Bels
Astronaut
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Tablets
yeah like this is such a major bug. I use this a lot for school and art so I was freaking out :persevering_face: hopefully that next update fixes it!
illegal_peacock
Astronaut
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Tablets

The same here: I updated android few days ago to last release and the files app begun crashing and preventing me to upload any file (neither on gmail or OneDrive or Google Drive or through any of the internet browser I installed). I followed your suggestion uninstalling the app updates and the app started working again. Thanks!

leacha
Constellation
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Tablets

While this works, Google still force updates the app. After the uinstall, put the app to sleep (or deep sleep). It will prevent the forced update and the app will still work when needed.

I bought a new s7+ last week and had the same problem. I returned the tablet thinking it was a factory corruption and ordered a new one. All was well until the Android 11 update. Which gave me the clue. 

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mjstarart
Constellation
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Tablets

I'm also having this issue since the latest update. I've clicked the "uninstall updates" in the file app but still no luck. As a digital artist who uses her tab s7&clip studio paint this is disastrous. I can't export my pngs to my device so I can share them in social media like I should be able to. I have to do all these crazy work arounds so I can post using my desktop computer.

Please fix ASAP!

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