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Forgotten password

(Topic created: 06-15-2025 09:57 AM)
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Cyndi23
Asteroid
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Tablets
Hey..I have forgotten the password to my Samsung S10 ultra tablet. How do I reset it?

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GaryB82
Galactic Samsung Care Ambassador
Options
Tablets

If you’ve forgotten your password to get into your tablet you would need to preform a factory reset to erase the password and re setup your tablet with the same accounts that are logged into the tablet.

  • Turn off the tablet. 
 
  • Press and hold the Power/Side and Volume Up buttons simultaneously until the Samsung logo appears, then release the Power button but continue holding the Volume Up button. 
 
  • Use the Volume buttons to navigate to "Wipe data/factory reset" and select it using the Power button. 
 
  • Confirm the reset and wait for it to complete. 
 
  • Select "Reboot system now". 
 


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Solution
GaryB82
Galactic Samsung Care Ambassador
Options
Tablets

If you’ve forgotten your password to get into your tablet you would need to preform a factory reset to erase the password and re setup your tablet with the same accounts that are logged into the tablet.

  • Turn off the tablet. 
 
  • Press and hold the Power/Side and Volume Up buttons simultaneously until the Samsung logo appears, then release the Power button but continue holding the Volume Up button. 
 
  • Use the Volume buttons to navigate to "Wipe data/factory reset" and select it using the Power button. 
 
  • Confirm the reset and wait for it to complete. 
 
  • Select "Reboot system now". 
 


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


Cyndi23
Asteroid
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Tablets
Thank you...I will try that now.
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GaryB82
Galactic Samsung Care Ambassador
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Tablets

Just remember you will have to sign back into the tablet with the Same Google and Samsung Accounts that are on the device or it will be locked



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Cyndi23
Asteroid
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Tablets
Hello...sorry for the late text but I'm unable to turn off my tablet without it prompting me for the password, since I'm unable to do the next step to reset. Any further suggestions?
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GaryB82
Galactic Samsung Care Ambassador
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Tablets

You have to hold to power and volume down for around 15-30 sec just keep holding and it will power off



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If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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