Help with pairing keyboard

[Jca8love]

I AM HAVING ISSUES WITH PAIRING MY KEYBOARD, IT SAYS CONNECTED BUT DOESENT WORK. ONLY THE MOUSE IS WORKING.

[Samsung_Moderator]

Hello Jca8love,

Thank you for reaching out for assistance with pairing your keyboard to your tablet. We’re happy to help you.

To better assist you, could you please let us know the model of the tablet and the brand of keyboard you’re trying to use? This will help us provide the most accurate guidance.

In the meantime, if you’re using one of our Samsung keyboard covers, you may find the following guide helpful for pairing and troubleshooting:
https://www.samsung.com/us/support/answer/ANS10003530/

Once we have the model information, we’ll be glad to assist you further by looking into this further, if needed. We look forward to your reply! 😊