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Original topic:

Original Galaxy Book won't Boot

(Topic created: 12-08-2020 12:26 PM)
user0V6Am7MBDs
Astronaut
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Tablets

Hello, 

I have an original Galaxy Book and it simply won't boot up. The red light will turn on showing that the battery is charging and the blue light will turn on making it look as if it's booting up, but the screen remains black. 

Please help! 

What recluse options do I have for the hard drive, if I'm unable to boot the tablet? 

Thanks! 

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SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Tablets

I'm sorry to hear that, just to confirm have you tried the following? 

 

If your PC does not turn on at all, see our guide for additional troubleshooting.

  1. If your screen is only blank when on battery power, disable Panel Self Refresh.

    In some cases, some Intel drivers may install from Windows Update which allows the Panel Self Refresh function on devices that do not actually support the feature. So when the feature is turned on, the panel is blank.

    To turn off the feature, right click the desktop, and then click Intel Graphics Settings > Power > Battery, and change the Panel Self Refresh option to Disable. Click Apply to confirm the setting.

  2. Disconnect external display devices or docks.

    Depending on your settings, any external devices or docks may be configured to make the main screen blank when in use. Disconnect them to confirm if this is the case.

  3. Connect to an external display, if possible.

    If you have an external display, and you've proved that the external display or dock is not causing the main screen to blank, it's okay to plug it back in. Then, if the external display works, use it to check for any updates available for the PC.

  4. Check if the PC is overheating.

    Listen for the fans on the computer and feel around the fans and other areas on the computer where heat emits. If the computer feels hotter than usual, it may not have proper airflow. Place the computer somewhere cooler and turn it off for 15 minutes.

    If the computer continues to overheat even when it has good airflow around it and is in a cool environment, this will require service. 

  5. Reset the video driver.

    Press Ctrl + Win + Shift + B. The screen may flicker as the video driver is reset.

  6. Force a shutdown.

    Press and hold the power button until all the power and activity lights are off. Keep holding the button until the PC starts to boot. You may have to hold in the button for 30 seconds or more.

  7. If the issue occurred immediately after a recent update, use Windows Recovery to roll back to before the update.

    Windows Recovery can be accessed by failing to boot into Windows three times in a row. As Windows is booting, press and hold the power button until the PC turns off, then turn it back on again. If it does not go into Windows Recovery, repeat the process (up to three times) until it does.

    Once in Windows Recovery, select Troubleshoot > Advanced Options > Advanced Startup Options > Startup Settings > Restart. After restarting, select 5 or press F5 for Safe Mode with Networking.

    Once in Safe Mode, remove any recent updates or programs that may have caused the issue, then restart to attempt to boot normally.

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators to have service processed
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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1 Reply
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SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Tablets

I'm sorry to hear that, just to confirm have you tried the following? 

 

If your PC does not turn on at all, see our guide for additional troubleshooting.

  1. If your screen is only blank when on battery power, disable Panel Self Refresh.

    In some cases, some Intel drivers may install from Windows Update which allows the Panel Self Refresh function on devices that do not actually support the feature. So when the feature is turned on, the panel is blank.

    To turn off the feature, right click the desktop, and then click Intel Graphics Settings > Power > Battery, and change the Panel Self Refresh option to Disable. Click Apply to confirm the setting.

  2. Disconnect external display devices or docks.

    Depending on your settings, any external devices or docks may be configured to make the main screen blank when in use. Disconnect them to confirm if this is the case.

  3. Connect to an external display, if possible.

    If you have an external display, and you've proved that the external display or dock is not causing the main screen to blank, it's okay to plug it back in. Then, if the external display works, use it to check for any updates available for the PC.

  4. Check if the PC is overheating.

    Listen for the fans on the computer and feel around the fans and other areas on the computer where heat emits. If the computer feels hotter than usual, it may not have proper airflow. Place the computer somewhere cooler and turn it off for 15 minutes.

    If the computer continues to overheat even when it has good airflow around it and is in a cool environment, this will require service. 

  5. Reset the video driver.

    Press Ctrl + Win + Shift + B. The screen may flicker as the video driver is reset.

  6. Force a shutdown.

    Press and hold the power button until all the power and activity lights are off. Keep holding the button until the PC starts to boot. You may have to hold in the button for 30 seconds or more.

  7. If the issue occurred immediately after a recent update, use Windows Recovery to roll back to before the update.

    Windows Recovery can be accessed by failing to boot into Windows three times in a row. As Windows is booting, press and hold the power button until the PC turns off, then turn it back on again. If it does not go into Windows Recovery, repeat the process (up to three times) until it does.

    Once in Windows Recovery, select Troubleshoot > Advanced Options > Advanced Startup Options > Startup Settings > Restart. After restarting, select 5 or press F5 for Safe Mode with Networking.

    Once in Safe Mode, remove any recent updates or programs that may have caused the issue, then restart to attempt to boot normally.

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators to have service processed
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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