Original topic:

Over heating

(Topic created: 10 hours ago)
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ball1976
Galaxy
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Tablets
My Galaxy tab a11 + keeps on overheating every time I do a video call and no apps are open in the background why any suggestions
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6 Replies
innergray
Galaxy
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Tablets
you're probably almost outta storage, memory, or need a restart. just make sure to use device care and optimize your device occasionally.

and calls on their own take a lot of power to run, so they slow down your device or cause it to overheat. happens to me with discord calls ๐Ÿฅ€
ball1976
Galaxy
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Tablets
No I got plenty of storage I just checked
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ball1976
Galaxy
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Tablets
Oh ok
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ball1976
Galaxy
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Tablets
But you know the funny thing about it on my Moto phone I make video calls and they never overheat only on my Samsung tablet
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Samsung_Moderator
Community Manager
Community Manager
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Tablets

Hey ball1976!

 

We understand how concerning and frustrating it can be when your tablet feels unusually warm, and we appreciate you reaching out about this.

All Galaxy devices, including phones, tablets, smartwatches, and earbuds are designed to operate within a specific temperature range. Itโ€™s normal for a device to feel warm during certain activities, such as charging or extended use, and this typically does not impact its performance or lifespan. However, if the device becomes excessively warm, it may lead to issues that need attention. We recommend reviewing the information in the following support article for helpful guidance:
https://www.samsung.com/us/support/answer/ANS00076952/

 

Additionally, you may want to try clearing the deviceโ€™s cache partition, as this can sometimes help resolve overheating concerns(Steps Below).

 

First, turn the device off and connect it to a computer using a USB cable. Then press and hold the Volume Up and Power buttons at the same time until the recovery menu appears. Use the volume buttons to scroll to โ€œWipe cache partition, "select it using the Power button, and confirm the action.

 

If your Tab A11+ is getting too warm to touch, repairs would be recommended in order to have the technicians evaluate the device. You can use the following link to find a list of service centers in the U.S. that can do the repair:  

https://www.samsung.com/us/support/service or by contacting customer

support at 1-800-726-7864. 

 

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html




Be sure to click " โœ“ Accept as Solution" when you find an answer that works for you.


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ball1976
Galaxy
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Tablets
Ok
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