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Original topic:

Return Shipping Label not received

(Topic created: 08-15-2021 09:10 AM)
eniale_0981
Asteroid
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Tablets

I request a return shipping label, I have not received any email or option to print.

I contacted several times the customer support, order support and still no success. 

I was told they will escalate the matter and its been a few days now still have not received any email from any customer support.

How is it too complicated to email a shipping return label instead of offering me a 10% discount. I am so disappointed.

1 Solution


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Solution
SamsungJam
Community Manager
Community Manager
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Hi Eniale, Due to this being an issue with out sales team, you'll need to contact eCommerce directly at 855-726-8721.  The community team is strictly here for technical support.  

 


 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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4 Replies
Amjadsyl
Astronaut
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Tablets
Lol good luck. Their customer service is terrible.
There is no way to contact them nor they will come back to you promptly . Just go through your bank and do the refund because this company **bleep**! They won't help you with return lable
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eniale_0981
Asteroid
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Tablets
It is terrible though I will stive give them a few days to resolve the issue. Thanks for the response.
Solution
SamsungJam
Community Manager
Community Manager
Options
Tablets

Hi Eniale, Due to this being an issue with out sales team, you'll need to contact eCommerce directly at 855-726-8721.  The community team is strictly here for technical support.  

 


 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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eniale_0981
Asteroid
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Tablets
I did contacted them. Waiting...thank you!
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