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Original topic:

Samsung tab S7 screen lights

(Topic created: 10-19-2023 01:32 PM)
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fullredhawk
Astronaut
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Tablets

my Samsung tab s7 screen wont turn off when i lock the screen , yes its black but the lights still on and this leads to drain the battery so fast.

if anyone know a fix please? tab image.jpg

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Tablets

Hello and thank you for reaching out our Samsung Community. I definitely understand your concern for battery drainage with the screen not powering off and would like to assist. I've located this article to provide you with that assistance here- https://www.samsung.com/us/support/troubleshooting/TSG01001482/#galaxy-phone-or-tablet-will-not-turn... and recommend reviewing it and giving it a try. 

 

Regrettably, if the troubleshooting provided in the article above is unsuccessful the next option is to have the tablet serviced. You can research the service options in your area using this link- https://www.samsung.com/us/support/service/ or use any contact method listed below to contact our support directly:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number, as I would love to assist you further with this issue, if possible. 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Tablets

Hello and thank you for reaching out our Samsung Community. I definitely understand your concern for battery drainage with the screen not powering off and would like to assist. I've located this article to provide you with that assistance here- https://www.samsung.com/us/support/troubleshooting/TSG01001482/#galaxy-phone-or-tablet-will-not-turn... and recommend reviewing it and giving it a try. 

 

Regrettably, if the troubleshooting provided in the article above is unsuccessful the next option is to have the tablet serviced. You can research the service options in your area using this link- https://www.samsung.com/us/support/service/ or use any contact method listed below to contact our support directly:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number, as I would love to assist you further with this issue, if possible.