Thank you for reaching out to us regarding this concern. We would be happy to assist you in getting this resolved.
To help us better understand the issue, could you please provide the following information?
Have you checked or modified any Device Care settings? Can you identify when this occurs? Does it happen immediately when the app is opened, or only after it has been running for an extended period of time? Are you able to adjust the Background Usage Limits settings within the battery settings menu?
We will be here and happy to continue investigating the issue for you.
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
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