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Saturday
(Last edited
Sunday
by
SamsungDarius
) in
why wont these tabs stay connected to the wifi?
there are several galaxy tabs in the household and all but the 11+ ones work.
i tries to connect and then sulks.
i have updated them ( 2 of them) even set one back to factory specs. still useless.
any ideas anyone before i send them in for repair
thanks fellow sufferers
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Tuesday in
TabletsHey userS6WglFuFLG! Thanks for visiting the Community. After trying the troubleshooting steps listed here, you can also give this link a shot:
http://www.samsung.com/us/support/troubleshoot/TSG10002018/
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.
If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:
http://www.samsung.com/us/support/service/location
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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Saturday in
Tablets- Mark as New
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Sunday in
Tabletsthanks
router not a problem for the a9+ tabs ! or all the other tabs
new to this forum where do i find
" diagnostics available here in the Members app in the Support tab"
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Sunday in
Tablets- Mark as New
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Sunday in
TabletsForget the Network & Clear Cache: On your tablets, go to Settings > Connections > Wi-Fi, tap and hold your network, and select Forget. Then, go to Settings > Apps > Wi-Fi > Storage > Clear Cache before reconnecting.
Disable \(5\text{ GHz}\) Temporarily: Log into your home router's admin panel and temporarily turn off the \(5\text{ GHz}\) band, leaving only the \(2.4\text{ GHz}\) band active. Some Galaxy tabs only like connecting to \(2.4\text{ GHz}\) upon initial setup. Once it connects, you can turn \(5\text{ GHz}\) back on.
Reset Network Settings: Go to Settings > General Management > Reset > Reset Network Settings. This wipes out all saved Wi-Fi and Bluetooth profiles, giving you a completely clean slate.
Change IP Settings: When entering your Wi-Fi password, tap Advanced or the gear icon next to your Wi-Fi network. Change IP Settings from DHCP to Static, then assign a manual IP address (e.g., matching your router's setup
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Monday in
TabletsThere is a little 5 on the wifi signal strength icon on the tablets.
I assume it is the 5GH that it is having a problem with.
thanks
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Tuesday in
TabletsHey userS6WglFuFLG! Thanks for visiting the Community. After trying the troubleshooting steps listed here, you can also give this link a shot:
http://www.samsung.com/us/support/troubleshoot/TSG10002018/
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.
If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:
http://www.samsung.com/us/support/service/location
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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Tuesday in
Tabletsalso it says connected but no ip address on the router page
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yesterday in
Tabletsjust went to public library and the a11+ worked right away.
does anyone know if the a9+ is made with different materials? because they work just fine here.
thanks all