Email switch

[Diamond2025]

This email switch has caused me to lose text messages. Lose parts of conversation from others. I have missed text messages and I have sent messages that were not received. In this day and age with all the technology, this should not have been put out for customers to have access to this until they worked on a dummy site and rhe bugs were worked out.I now have important meetings that I do not have the information that I need and all they can do i say sorry, totally unacceptable on so many levels. No, i'm scrambling as to what I can do for my meeting. Ugh

[AAbbott]

Email or messaging?  When you first open ANY new messaging app, it may take several hours to several days for all messages to populate the app, depending on how many messages you have. This is because the new app is reindexing the chats for it's format.  You can still view, send and receive texts in Samsung Messages until July 6.  So, if you are missing stuff, make sure notifications are still turned on for Samsung Messages and set it back to your default until then.  You can switch back and forth between to the two apps, but each time you do, you have to set the one you are viewing as the default.  

If you have sent messages from the new app, if you turned RCS on and did not select the option to resend as SMS, then those using SMS will not receive your messages- turn on that setting.  You should receive all new messages even if the app is not finished with the indexing.

No dummy site was or is necessary, as messaging apps are just shells to contain the messages.  Normally it's seamless, but if you don't have the settings right or have thousands of messages going back years, that can botch things up.

The best thing you can do before switch would be to cull your messages Download SMS backup and restore, backup your messages, delete all your chats, and then restore all or selected chats once your new app is active.

[BeckyL11]

That's not true . I lost chats when I switched to google messages. Uninstalled to get them back and missed many text messages, especially in group texts that I have yet to receive. I'm still waiting to hear back from samsung on that, and it's been over a week. When my daughter switched phones. Upgrade to samsung Galaxy last summer.. supposedly, her texts were transferred over.. they were lost. I have sent her text messages, and she never received them. She has google messages, and i use samsung messages. There is something wrong 😕 that these messages are getting lost between aps. Not getting received. I got some messages on my phone about my backup for samsung gallary being changed to microsoft onedrive. I had to turn off backups. Is Samsung not making phones anymore? What is with them not supporting their products anymore?

[AAbbott]

It is true. Has always been true and will always be true. Messages are not stored in the app, they are stored in a database on your phone and on your carrier's servers. This is why it can take some time to repopulate in a new app. The less older messages you have, the less time it takes. It's unfirtunate that you think you lost messages, but if you switch back to Samsung Messages and they are still there, then they are not lost. Your messages are also contained in your Samsung backup so you can restore them. You have use of Samsung Messages until July 6. As for peope not receiving your texts, once again, if one or both of you have RCS turned on and did not turn on resend as SMS, anyone who us using SMS will not get an RCS message. I turned off backup to one drive and my Samsung backup still works just fine. I don't want my one drive space taken up by backups. I thought that only the gallery backs up to ine drive anyway. If you turn iff automatic backup, it's on you to make sure you regularly back up your stuff.

[BeckyL11]

I don't know where to find the samsung backup. i turned off backup to onedrive. I am not logged into onedrive. Onedrive is full, and i am not giving money to ms. Why are messages not being received? I can look at my phone and my daughter's phone, for instance, and see she never received them. I never received a whole slew of messages that were in a group chat.

[AAbbott]

The Samsung backup is in your Samsung account.  On your phone, go to settings/accounts and backup.  Tap on the "restore data" in the Samsung cloud section.  Choose which device you want to restore from (if you have more than one listed).  When the list of items to restore comes up, uncheck all except the messages.  Then hit the "restore" icon.

Switch back to Samsung Messages and make sure all your messages are still there (they should be).  Then download SMS backup and restore from the Play store and backup all your messages (for insurance against loss). You can even schedule regular backups.  The backup file will always be readable through the backup app, so you can preserve important information.  You can choose complete or incremental backups.

You can also download another messaging app, open it, and see if all your messages populate there.  I cannot explain why you wouldn't be receiving any new messages other than the person sending to you is using RCS and you have not turned it on and the sender does not have the "resend as SMS" setting enabled.  Because even if all your messages did not populate the new app, any new message coming in should jump start a chat in progress or create a new chat.

There is a possibility that if you had the RCS feature in Samsung messages and were using it, that if you did not turn it off in Samsung messages before switching to Google, it could be interfering with some RCS message traffic, as they do not know which server to go through.  That's all I got.

[meself]

What steps to transfer did you do

[crazyTina]

Me too

[Dan2023]

Okay, here's what I think I understand about this subject.

SMS/MMS messaging is 1980s and 2000s tech. They remain on your carrier's network for thirty days, after that, they only are stored on your device(s).

Samsung Messages (SM) is SMS/MMS messaging, unless your carrier (usually Verizon and AT&T) supports HCS texting. Note: Both Verizon and AT&T have stated on their websites that come July 2026 that they will no long support their network RCS versions and are urging their users to adopt Google Messages (GM).

GM is RCS and does not need your carrier to support RCS to send RCS messages, but will fall back to SMS/MMS if it is unable to send the text via RCS.

If you use SM, you should enable the Samsung phone backup service prior to switching your phone, which will make a copy of your text messages to Samsung Cloud, to ensure that all your text messages saved on your phone are transferred to your new device.

If you use GM, a large portion of your messages may backed up automatically to the Google cloud services and may be reinstalled when starting your new phone, even if your don't use the Switch app.

Samsung Cloud service was discontinued in 2024. Photos can be automatically backed up via Google or Microsoft cloud services. Samsung Cloud is still used to backup important data (contacts that are saved to the phone, calendar, call logs, settings, etc.) on your phone to make upgrading to a new Samsung phone easier.