Hello, Thank you for taking the time to share your detailed feedback. We truly appreciate your candid review and the opportunity to help ensure you’re getting the best possible experience with your Galaxy XR. Below is a breakdown addressing the points you mentioned, along with troubleshooting suggestions and additional resources.   Comfort and fit: The Galaxy XR is designed with an adjustable strap and forehead pad that evenly distribute weight for balance and stability. However, comfort can vary slightly between individuals. Tips for improving comfort:      Rear Fit Dial & Cushion: Ensure the rear fit dial is tightened enough for the back cushion to rest firmly against your head. This helps shift weight away from the forehead and nose bridge.      Side Band Adjustment: Loosening or tightening the side bands can make a noticeable difference in fit and pressure distribution.  Forehead Cushion fit: Make sure the forehead cushion sits flat across the forehead (Not the nose bridge). You can experiment with the included cushion sizes(thin/thick) to find what best matches your head shape.   For a personalized fitting and demonstration, we highly recommend visiting a Samsung Experience Store. Our product experts can show you how to adjust the headset and optimize comfort for extended use properly. Find your nearest Samsung Experience Store here: https://www.samsung.com/us/store     Hand Track & Controls: Hand tracking recognizes your finger movements so you can point to and select items with gestures. Extend your hand towards the screen to display the pointer. Then move your hand to guide the pointer to the desired location. Check out this link for more details and assistance with Hand tracking controls: https://www.samsung.com/us/support/answer/ANS10007511/   Eye Tracking: Eye tracking calibrations are unique to each user’s vision.  Aligning the display with your vision or calibrating eye tracking is needed when the screen is blurry or items are not selected properly.   Try these steps for improved accuracy:      Recalibrate under consistent, moderate lighting using Settings > Input > Eye calibration > Align displays or Calibrate eye tracking (Press Top button three times to start an eye tracking calibration)      Avoid wearing eyewear or glasses of any kind when using the Galaxy XR     If the display or point feels “off”, re-run calibration until alignment feels natural.   Setup & Software: Set up should be very straightforward. Check out our Galaxy XR headset setup guide for all your needs: https://www.samsung.com/us/support/answer/ANS10007502/ Visuals & Display: Display experience can vary slightly depending on content source, resolution, and user sensitivity to motion. There may be additional settings our experts can help you change that will help with this at our Samsung Experience shop. Sign up for a demo today, and our experts can walk you through the settings that best fit your needs.   Maps & Photos: Rendering issues are often linked to connection or app caching. Some recommendations we have are: Confirm your internet signal is strong and stable. Try closing and restarting the application or device. If symptoms persist, you can report feedback on these apps directly through the Google Play Store for continued improvements. Battery Performance: Battery life for the Galaxy XR typically provides up to 2 hours of general use or 2.5 hours of video playback, depending on brightness, apps, and network activity. Please note that this device can be used while charging with the official Samsung cable. Performance and runtime may vary slightly based on environmental factors and background processes. For any unexpected drain, our in-store technicians can test battery health and verify software is up to date. Build Quality: We appreciate your perspective on design and materials. Samsung remains committed to premium craftsmanship- Our devices have received over 45+ honors for having the best quality devices on the market, including 2 Gold awards at International Design Excellence just this year in 2025!   Conclusion: The Galaxy XR is the future of AI innovation, representing Samsung’s vision for the future of spatial computing and AI-powered immersion. While every user experience may differ slightly, most comfort or calibration concerns can be resolved through adjustments or live demos. Learn more about what a Samsung Experience Shop Demo looks like here: https://www.youtube.com/watch?v=J-FOSKnpu2Q     Thank you again for your feedback- it genuinely helps us continue improving and ensuring you have the best possible Galaxy XR experience.   ... View more