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Original topic:

Galaxy Buds Pro allergic reaction

(Topic created: 09-07-2021 10:36 AM)
JoeE2009
Constellation
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Galaxy Buds

I, like so many others, am having severe issues with my ears after wearing my Buds Pro. I awoke this morning at 3:30 with very wet ears. They also are very itchy.

This is the second time this has happened. The first time I had the same symptoms. But, after my ears began to heal, the flaking and extreme itching began. I noticed it began not long after wearing them. I discontinued use.

Last night, I wanted to try again. I wiped down the silicone tips with alcohol. I wore them for roughly 10 minutes and here we are. Wide awake on a work day with awful symptoms.

I own multiple Samsung devices. My televisions (2), 4K UHD Bluray, sound bar and surround sound, phones, tablets and I just bought the Galaxy Book Go. I love that I can connect everything. Needless to say, I am disappointed in the Buds.

What can be done to make this right? Thank you. 

366 Replies
Members_xC3ZUSH
Constellation
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Galaxy Buds

I am also having reaction after using the buds for 5 hours in a day.  What are the tips made of?  Are there any hypoallergenic tips or other solutions? 

ErrenGlover
Explorer
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Galaxy Buds
I believe they're made of silicone. I would contact Samsung personally. I had to..
Leify
Comet
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Galaxy Buds
They're definitely not hypoallergenic. I had to change mine out for every pair of Buds I have. They have issues for sure. They try to hide this and shove it under the rug but they use something known to be an allergen apparently.
user_ams007
Samsung Care Ambassador
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Galaxy Buds
Please Contact Samsung support 🙏 if this is a medical issue it's needs to be shared with the community
user_ams007
Samsung Care Ambassador
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Galaxy Buds
“Although rare, certain people experience a reaction to wearing ear buds. This can be as a result of a variety of factors such as allergies, wearing the ear buds for prolonged periods, exposure to sweat or skin care products and other usage habits. We encourage customers to follow the care and use instructions for the device and encourage any customer with questions regarding their Galaxy Buds Pro to reach out to us directly at 1-800-SAMSUNG
user_ams007
Samsung Care Ambassador
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Galaxy Buds
silicone tips
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

@Members_xC3ZUSH I understand how concerning this is. I have received your private message and will follow up with you there.



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