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Original topic:

Samsung note 20 rear camera goes blank at 2x zoom

(Topic created: 12-27-2022 06:04 AM)
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katzu
Asteroid
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Galaxy Note Phones

I cannot get past 1.9 zoom then this happens, 

 
image

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Note Phones

Hello, We understand how frustrating it is when your camera is not working properly. Here are some troubleshooting steps that may help, including resetting the camera app, testing the camera while in Safe Mode, and lastly, a factory reset. https://www.samsung.com/us/support/troubleshooting/TSG01001329/

If you are still unable to use the 1.9 zoom, then it is recommended to have the phone evaluated by an authorized technician. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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12 Replies
KennewickMan
Black Hole
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Galaxy Note Phones
When did this issue start? What have you tried to remedy this issue?
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katzu
Asteroid
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It started after the new 5iu update, just updated last night. I tried reset phone settings cleared cache and data, also cleared partition cache still same issue, I haven't tried a full reset yet.
KennewickMan
Black Hole
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Galaxy Note Phones
Try running the repair apps option thru recovery mode.
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Ray_Ginald
Galaxy
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Blimey mate, looks like you've got yourself there a software problem. Since it at least attains a 1x zoom then I don't think it's hardware related so long as there wasn't any form of physical damage, but you should get an expert diagnosis from a Samsung repair store or an authorized third party regarding that or at least try it yourself by going to the diagnostic section of the Members app.
katzu
Asteroid
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Galaxy Note Phones
I don't think it's a hardware issue either, it started after the latest software update last night
Ray_Ginald
Galaxy
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Galaxy Note Phones
Yes! I was going to ask if you've recently had a new OS software installed. Then that is the problem, don't do a factory reset yet as there is no guarantee it will solve the problem. Do contact Samsung ASAP and let them know, they can escalate the issue to the appropriate department so they can issue out an update/patch or lead you on how to go about it. If they're not singing the song you want to hear mate then do a backup and reset the phone to see if that works.
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katzu
Asteroid
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Thanks
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alishaloras
Constellation
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I am ensured you that it's a hardware problem you should check first their is any updates notification if yes then do update after the update if your problem still there then do contact with their support http://www.samsung.com/us/support/service 

 

 

 
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katzu
Asteroid
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Galaxy Note Phones
There wasn't an issue before I updated, it happened after the new software update