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After 5 years, I’m experiencing a terrible lag with this tv. Everytime I try to move the cursor left or right, it would freeze up. I’ve tried... View Post 
Samsung_Moderator
Hey, I can only imagine the frustration of dealing with this. Since it looks like you've tried all o... View Post |
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On some shows I get this overexposed area that turns a shade of blue. Firmware has already been updated to latest. thx View Post 
Samsung_Moderator
Hey, sometimes the color makes all the difference when viewing a tv. I play videogames so discolorat... View Post |
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I am using a The Frame 65" TV with a One Connect Box (serial number etc attached below). Since I've had the TV, none of the HDMI ports have... View Post 
Samsung_Moderator
Hello @samfrith! Thank you for reaching out! I would recommend trying a new HDMI cable first to see ... View Post |
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When I do a voice search (using Amazon Alexa) on my Q60D Samsung TV, it says "here's what I found", but then, either (a) I never see... View Post 
SamsungTam
Hello! @CarolynC1 Thank you for posting about this. I completely understand your concerns with the v... View Post |
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I never had this issue. It just began. when I use my MAC to Apple Air Play, it seems as if it's connecting, and then reverts back to the home... View Post
SamsungTam
Hello! @SAV68 Thank you so much for posting about this. I'll be more than delighted to assist. Can y... View Post |
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I have a brand new QN55Q80DAFXZA. It is mounted to the wall and a Sonos ARC soundbar is mounted below it and hooked to ARC HDMI jack. I... View Post
Samsung_Moderator
Hi there, Thanks so much for asking about this. According to our guide on connecting multiple device... View Post |
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I charged it all night but the tv will not respond to the remote. It did briefly respond during setup yesterday but now nothing. What do I do? View Post
Samsung_Moderator
Hello @Egibbel! Thank you for reaching out! If the information from @bill-e did not help then you ca... View Post |
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I run the home theater setup thru a Denon AVRS960 receiver. Whenever we switch input on the receiver (Cable box to Roku or vice versa) the TV auto... View Post
SamsungTam
Hello! @lbrown63 I agree with @bill-e about the soft reset. It also sounds like the auto-muting coul... View Post |
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I have a week-old QN65Q60DD QLED TV. It has the latest 1120 firmware update. Whenever I go to the settings gear in the left-hand menu, my TV... View Post
SamsungTam
Hello! I completely understand. I would recommend doing the factory reset. Here is a link you might ... View Post |
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I just bought a QN65Q60DD QLED TV and it's got this problem. Every time it sits for about 30 seconds to a minute, it runs the last used app.... View Post 
VoidIndigo
I didn't know you could do that, thanks for that! It seems they fixed it in the latest update 1120. ... View Post |
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Recently got a new samsung Q70d. Facing a major issue with tizen OS. Would appreciate any help/suggestions. Issue: whenever I press the home... View Post
VoidIndigo
That resolved it for my as well, now let's see if they can fix the "every time I open the settings b... View Post |
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How to get my qled tv 2017 the copy of mrt and engineering option View Post
Samsung_Moderator
Hello! Thank you for reaching out! You may be able to purchase them from our part's website: samsung... View Post |
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I have a 65 inch that is overheating to the touch on the left side. It also has a white spot in the middle of the left side that gets a little... View Post
Samsung_Moderator
Hello! Thank you for reaching out! So that we may look into this further please send us a private me... View Post |
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Help, need a list of TV model numbers that will work with One Connect box SOC1001A. TV fell and broke but box is still good. I realize I will have... View Post
Samsung_Moderator
I completely understand. Our parts website does have compatibility lists under each product. Unfortu... View Post |
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Samsung TV's are the worse quality. My tv's plastic clips came apart from the heat the tv creates and dangerous wires that shockes my hand... View Post
Samsung_Moderator
Thank you so much for bringing this to our attentions. We take these concerns seriously, and priorit... View Post |
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This patch appeared on the side out of nowhere and is constant throughout. is this a backlight issue or a display issue? View Post 
Samsung_Moderator
Hey Ashish2908! First, thanks for joining the Community! I know this purchase must have been excitin... View Post |
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This just happened over the last few days. It is a vertical yellow line Running down the Length of the screen.. This is a 65 inch Q60BA... View Post 
SamsungTam
Hello! Thank you for posting about this. Can you see if the yellow lines appear in the picture test?... View Post |
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How do I know if a channel on live TV is nextgen? Is the something I need to initiate on the TV Qn85qn90? View Post 
Belaythatorder
It should have the Nextgen logo on the box or the instructions. The Nextgen website also lists compa... View Post |
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Anyone know where I can order this sensor and if it's something I can fix myself. TV is not under warranty anymore . I'm not exactly sure... View Post 
Samsung_Moderator
Hey, welcome to the Community!!! My kids would tan my hide if they couldn't watch their shows. You m... View Post |
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