I have a Samsung Q60AA that was working perfectly but all of a sudden it started getting this black cloud creeping into the screen. Then the TV restarts and tries again but the black cloud pops up again. How do I fix this? I have tried doing a factory reset, unplugging/plugging back on, etc.
Hello! Thank you for reaching out! If this occuring on all sources then this is something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
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Good luck getting samsung to help with this . Almost 1 year with my tv this happened. The screen needed to be replaced. Year 3 it has happened again they would not even help . So 2 screens in 3 years is quality ?
They replaced my screen in less than a week after I called support
If you've found my post to be helpful, Please like my Comments ✓✓✓. If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.
Hello! Thank you for reaching out! If this occuring on all sources then this is something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
