QLED and The Frame TVs

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S90C apps (CW and Peacock so far) not working

Posted by 11-26-2024 07:58 PM in QLED and The Frame TVs

I'm have the same issue on all CW shows and Peacock as well. App loads video starts commercial plays the CW presents a black screen while... View Post

11-27-2024 12:09 PM

Hello, @user0ltANnLA3C! Thank you for reaching out! I would recommend ensuring you are connected to ... View Post

No option to add app to home screen QN88D

Posted by 11-24-2024 01:27 AM in QLED and The Frame TVs

Hi all I recently bought a QN88D Neo QLED TV. I've installed an app but cannot add it to the home screen of the TV. Editing the app... View Post

11-25-2024 11:54 AM

Hello@user4EEpzTuLc3! Thank you for reaching out! Not all apps can be added, as it depends on whethe... View Post

Apple Music App on Samsung TV no longer working

Posted by 11-22-2024 01:29 PM in QLED and The Frame TVs

Anyone else having issues accessing Apple Music app within their Samsung TV? I'm having a problem loading the app on the TV, not the one on my... View Post

11-24-2024 11:41 AM

Hello @JG99! Thank you for reaching out! As this only occurs with Apple Music, I recommend reaching ... View Post

Smart remote only works when plugged in but shows 100%

Posted by 11-23-2024 08:12 PM in QLED and The Frame TVs

Hello, I’m having a weird problem with my solar cell smart remote. When it is unplugged it doesn’t work at all. No lights blink when I hit buttons... View Post

11-23-2024 08:38 PM

Sounds like the remote has gone bad and you need a new one in my opinion. View Post

Samsung 82-inch Class QLED Q800T qn82q800tafxza mainboard

Posted by 11-22-2024 04:00 PM in QLED and The Frame TVs

Hello, I have a question about my tv. I purchased this in December of 2020 and I know it's out of warranty. Apparently, some Owners are having... View Post

11-23-2024 03:00 PM

thanks for the replies, the solution to everyone who has this model was to replace the mainboard as ... View Post

Installed app not showing with other apps

Posted by 11-21-2024 11:29 AM in QLED and The Frame TVs

I’ve just set up my new Q60D TV, i’ve removed some apps that I won’t use and have installed one that I will. However the new app doesn’t appear in... View Post

11-21-2024 12:17 PM

See if this might help.https://www.samsung.com/us/support/answer/ANS00062169/ View Post

Frame Art Gallery - Can't Favorite

Posted by 10-02-2024 04:48 PM in QLED and The Frame TVs

I changed my artwork to something fall/Halloween themed and realized that I hadn't previously favorite-ed ones I've used in the past. I... View Post

11-19-2024 08:37 PM

Found the answer! Click on an artwork and once it's displaying, click and hold the select button to ... View Post

Egg crate/Plastic side ring shadows

Posted by 11-16-2024 06:47 PM in QLED and The Frame TVs

Purchased a Q80B-Series QLED 4K in March of this year. It’s now showing egg crate or soda plastic ring thing shadows on the left side. (Pic... View Post

11-18-2024 12:09 PM

Hello @ AnDH! Thank you for reaching out! I see how frustrating this can be. If this is happening on... View Post

Runs slow and games won’t load

Posted by 11-16-2024 12:15 PM in QLED and The Frame TVs

Is there a way to add memory to a class DU7200 series. I can’t find any information about how much memory can be added. View Post

11-16-2024 12:20 PM

Sorry but they are no way to add more Memory to a TV they come with a pre installed amount that can'... View Post

Uzzu App

Posted by 11-15-2024 10:03 AM in QLED and The Frame TVs

Uzzu App not showing up in app store. View Post

11-15-2024 10:33 AM

It is probably not supported on your TV. What model is it? View Post

Q90C Service Menu????

Posted by 11-11-2024 05:59 AM in QLED and The Frame TVs

Hello all, I just got a s90C 65". Wow, looks amazing for games and movies. I am trying to access the Service Menu. I can get so far when I... View Post

11-14-2024 06:32 PM

Right. Software developers (even Tizen developers) need it to change advanced features such as the l... View Post

QN85D, Neo QLED 4K channels switch on their own

Posted by 11-12-2024 07:31 AM in QLED and The Frame TVs

I have purchased this around 3 weeks ago. The channels just switch on there own? This is very annoing expecially when watch a movie. But it also... View Post

11-14-2024 10:55 AM

Hello! Thank you for reaching out! I would recommend unpairing the remote to see if this still occur... View Post

Screen fell onto cabinet below

Posted by 11-06-2024 06:06 PM in QLED and The Frame TVs

Screen. On front fell down from top onto cabinet below . View Post

11-11-2024 02:18 PM

Hello! Thank you for reaching out! This is something that will require service. With this occurring ... View Post

OneUI v2011 QLED 65 unconfigurable

Posted by 11-05-2024 10:52 AM in QLED and The Frame TVs

What is the point of having support if they are unreachable? Chat/text go unanswered, call me now and schedule a call error out. Is there an 800... View Post

11-08-2024 08:05 PM

3 days and still no reply from tech support....waiting View Post

IPTV Smarters Pro app

Posted by 11-06-2024 02:06 PM in QLED and The Frame TVs

I just purchased a new 2024 QN65S90DAF TV. I cannot find the IPTV Smaters Pro app doing a search. I find the IPTV Smarters Player app but not... View Post

11-07-2024 01:38 PM

I finally resorted to asking Alexa to find the IPTV Smarters Pro app and she responded "That app is ... View Post

Issue with "One Connect" device

Posted by 11-04-2024 10:16 AM in QLED and The Frame TVs

Greetings. Suddenly, the referred device (Model SOC1001NA) begun to auto-power on the TV (Samsung QLED). I did power off using the remote... View Post

11-07-2024 11:18 AM

Greetings. I solved the issue (a) disconnecting the coaxial cable from the One Connect (OC) device (... View Post

Samsung QN55Q60TA TV overheating in the lower right corner

Posted by 11-04-2024 07:57 AM in QLED and The Frame TVs

My Samsung QN55Q60TA TV is overheating in the lower right corner, and lines have already appeared on the screen (see photo). I've noticed this... View Post

11-04-2024 09:25 AM

Hello! Thank you for reaching out! This is something that will need to be looked at directly by Sams... View Post

Samsung Q60R DNS wifi issues

Posted by 11-02-2024 08:48 AM in QLED and The Frame TVs

I have a 2019 Samsung TV model Q60r. When I use any other dns other than my isp dns and quad 9, the Samsung TV doesn't connect. But it connects... View Post

11-04-2024 07:15 AM

I don't have an answer to that and I spend some time Googling for it. If I were a betting man I'd th... View Post

YouTube app not working on Samsung Smart TV (Tizen 8)

Posted by 10-30-2024 02:55 PM in QLED and The Frame TVs

Tizen 8 Samsung TV (The Frame 55") is not running the YouTube app.I downloaded the youtube app, but when I click on it I only see the youtube... View Post

11-04-2024 06:59 AM

Hi there, Thanks so much for posting about this. It sounds like you've already tried most of the tro... View Post

Samsung 2019 model Q60R TV firmware updates?

Posted by 11-03-2024 03:03 PM in QLED and The Frame TVs

I have a Samsung 2019 Q60R smart tv. It is on firmware version 1420. Is this likely the last firmware update for this model? How long does Samsung... View Post

11-03-2024 05:33 PM

From what I can tell firmware updates are 2 years View Post

QN65QN90D vs QN65QN90DD

Posted by 11-01-2024 05:20 PM in QLED and The Frame TVs

What is the difference between Neo QN65QN90D and QN65QN90DD View Post

11-01-2024 07:35 PM

The Neo QN65QN90D and QN65QN90DD models are both part of Samsung’s Neo QLED lineup, but the differen... View Post

CAN'T DISABLE ADS

Posted by 10-17-2024 08:56 AM in QLED and The Frame TVs

I want to disable the ads that cover up one third of the screen at the vttom on my Samsung TV. All advice I've found on how to do this is... View Post

11-01-2024 02:52 PM

@MxMnLA That explains it completely. You need to get it out of demo mode. See the article https://ww... View Post

QN90AA 85” has HALO

Posted by 10-29-2024 04:09 PM in QLED and The Frame TVs

Hi, my QN90AA 85” has halos around the football players. What settings do I use to fix that. View Post

10-31-2024 01:19 PM

Hello! Thank you for reaching out! I would recommend trying to reset the picture settings and seeing... View Post

One Connect Box port not able to connect

Posted by 10-28-2024 01:38 PM in QLED and The Frame TVs

I recently just purchased a Samsung LS03D TV and when carrying the one connect box I dropped it. When I picked it up the port for connecting the... View Post

10-28-2024 02:20 PM

You might be able to contact support for help with this issue they may have you send it in for repai... View Post

Latest Frame TV mounting dimensions for 55 inch

Posted by 10-24-2024 04:54 PM in QLED and The Frame TVs

Hi all. I'm wanting to find the latest mounting dimensions for 55 inch Frame TV as I'm building a timber framed wall and need to put... View Post

10-28-2024 01:19 PM

Hello @LD1971! Thank you for reaching out! We need the exact model number to be sure. You can also l... View Post

Sound Bar HWM360 Can't Connect with USB

Posted by 10-25-2024 12:00 PM in QLED and The Frame TVs

I can connect this sound bar to my 50QN90QN with a digital cable, but when I connect with a USB cable, the readout says "No USB." Any... View Post

10-25-2024 12:23 PM

I didn't find the book. I just assumed that the connection could be made. Thanks so much. View Post

85in 8K QLED Issue

Posted by 10-21-2024 11:37 AM in QLED and The Frame TVs

how bad is it? I unplugged it and now it won't turn back on. View Post

10-22-2024 03:13 PM

Yeah they will try that hopefully you can get it repaired instead of replacing it View Post

Apple TV gets No HDMI Signal

Posted by 10-17-2024 07:47 AM in QLED and The Frame TVs

Trying to connect my Apple TV 4K box to my new Samsung 85” Frame TV via the One Connect box. I’ve tried HDMI inputs 1-3.The Frame recognizes the... View Post

10-21-2024 12:45 PM

That's great to hear! View Post

QA75QC70 connection ports location

Posted by 10-13-2024 06:23 PM in QLED and The Frame TVs

I have a wall mounted QA75QC70 and am trying to connect a digital soundbar (bose). I cannot find a picture of the connection ports at the rear... View Post