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Hi all Our Frame TV updated to the new software this week (March 2025). Now, if we click to sign into our account the TV, it will not open a... View Post 
Samsung_Moderator
Hello @smithandmiller! Thank you for reaching out! Please attempt a factory reset on the TV to solve... View Post |
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I have the fame TV (QN55LS03D, 2024 Model) and have connected it with 2 frame speakers which sit right behind our couch. We have no sound bar just... View Post 
russnuffer
I completely agree with your update idea. I'm not a software engineer, so I'm not sure if it's even ... View Post |
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Hi, my Frame TV has stopped showing art. It loads the screen and I can see the pictures but when I select one if gives a spinning wheel on the... View Post
Samsung_Moderator
I apologize for the inconvenience, but that is great that it's working again! View Post |
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Our Frame Tv remote has a constant solid red light. We changed batteries, and it works but realizing it’s burning through the battery life. Any... View Post
Samsung_Moderator
Hello! Thank you for reaching out! You may need to purchase a new remote. Please go to samsungparts.... View Post |
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The Samsung One Remote controls the Samsung SMT-H3362 cable box for guide, channel selection etc. But the remote will not turn on/off the cabox... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Is the cable box connected to the CEC port? Also have you made su... View Post |
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When I turn on game mode on my Samsung TV and only with ps5 (Xbox ok) I get a really washed out screen and it’s unplayable. Any ideas? ... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! Have you tried resetting the picture settings on the TV to see if... View Post |
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2023 Frame, the remote recently switched to IR mode. It was working, but the range was diminished so we tried to pair the remote with the TV... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend trying a reset on the remote, to do this please... View Post |
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Hi, My laptop is able to cast via Miracast to my another TV or to my Fire Stick. However, I tried everything to connect to my QN90D TV. I tried... View Post |
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I remember being able to run 1440p at 120 Hz on my TV (QA43Q65R) with my PC connected via an HDMI cable three years ago. Now, I’m trying to do it... View Post
Samsung_Moderator
I understand, but according to your model, this TV does not actually support 120hz. Motion smoothing... View Post |
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Hoping someone has answer to this.... I bought a 32" Frame TV a month ago, updated software to 2024 and subscribded to Art. I have Art... View Post
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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Is there a way to hear audio from the TV speakers AND the soundbar at the same time ? I have 55" Class QN85C Samsung Neo QLED 4K Smart TV... View Post 
useryCA5A0jZKp
Yes, the speakers and soundbar can be used together in Q-Symphony mode.Prerequisites: The TV and sou... View Post |
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All,I've had a QN65Q80BAFXZA for a couple of years now. When I first set it up, it always wanted to connect to the Wi-Fi instead of the LAN... View Post
Samsung_Moderator
Hello @Members_fdO912J! Thank you for reaching out! If making sure that the Wi-Fi options is enabled... View Post |
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Good day, have just bought an QLed 55Q70D television. I was told before buying it that I can watch satellite & normal antenna... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately, Our TVs do not have the option to store both at th... View Post |
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Hello, Sadly, we just moved and somehow lost our One Connect Mini that goes with our Samsung UN49MU8000. What model of the One Connect Mini do... View Post
Samsung_Moderator
Hello! Thank you for reaching out! For parts inquiries please reach out to our parts department at 1... View Post |
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Need some help. Recently I bought a Samsung Qled 55" Q60d and I found the OS very different of the LG that I used to have. Anyway, I... View Post 
CichiniRPI
I'll mark this as solved, but just to avoid the annoying messages from Samsung. The fact that the TV... View Post |
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I have a qn75qn90capxpa, a 75" Neo QLED. Every time I change inputs, the TV turns off. Any ideas what is causing that, and how to fix it?... View Post |
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I have a vertical yellow discoloration covering about 1/4 to 1/3 of screen when in art mode. My frame is about 4-1/2 years old. Is there is a fix... View Post
Samsung_Moderator
This may be something that will require service as this is occurring on all sources now. Depending o... View Post |
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The CW tv app was recently updated and it no longer works on my QN75Q8 TV. The app works on my Tab S8 and used to work on my TV until the latest... View Post
Samsung_Moderator
I would also recommend reaching out to the CW app devs to get this resolved. View Post |
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In the recent past, the Berlin Philharmonic Digital Concert Hall streaming app/website advertised that its app was available on Samsung Smart TVs. ... View Post
Samsung_Moderator
Hello@Wolfi622! Thank you for reaching out! If the app is unavailable on the store, I would recommen... View Post |
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I have a two part question. 1. Is anyone else having issues with the Frame TV remotes? We had one that didn’t last a year, and bought another... View Post
Samsung_Moderator
Hello! Thank you for reaching out! As for the remote, I would recommend buying a new one on samsungp... View Post |
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How can I listen to music while playing an Art slideshow? View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately, this is not possible to do at this time. Sadly I c... View Post |
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Trying to install the AcornTV app. Getting the message that the system is undergoing maintenance. Same message for 24 hours. System lets me install... View Post
Samsung_Moderator
That's great to hear! And yes that can and will cause issues on certain apps. View Post |
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I'm going start this post by voicing my displeasure with this situation. I'm extremely displeased. Here's the situation. I had to... View Post 
MattyDaddy76
Couple things. Your old tv went out because it is an “edge lit” backlight (see bright spots at botto... View Post |
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Keeps repeating Season 6 ep. 1 of Mad Men. Repeats it for 13 times before moving on to Season 7. Does this every time it gets around to season 6. ... View Post
Samsung_Moderator
Hello! Thank you for reaching out! This is a live TV issue, unfortunately, we would be unable to ass... View Post |
