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Écran brûlé au coin +ligne horizontale rouge bleu neo qled et Samsung me dit que c’est un impact physique ce qui n’ai pas vrai 2024 je... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! This is something that will require service. Please use the link ... View Post |
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Very loud buzzing from my control box for my frame 55" tv. any solutions? View Post 
SamsungTam
Hello! @jackthweatt Thank you for posting about this. I completely understand your concerns with the... View Post |
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I don't have an Art Store membership. I have just purchased some artwork for my Frame TV. But I no longer see them in My Collection where I... View Post
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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Connecting iPhone Roku App to Samsung TV Roku ApoThe Roku apps on major smart TV brands obviate the need for a separate Roku dongle connected to... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! From my knowledge of the Roku app this will not work like that. T... View Post |
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I have two Samsung QLED TV’s. This one channel keeps freezing and/or buffering all the time and it doesn’t stop. I have tried everything.... View Post 
userZwH1nV0VTy
Thank you for the reply. No issue with any other streaming services I have. It just seems to be this... View Post |
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I bought the Disney 100 Frame TV last year and love using the "Display All" feature on the Disney collections that came with the tv. But... View Post
Samsung_Moderator
Hello! Thank you for reaching out! When you press display all it may be trying to show artwork that'... View Post |
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After several days searching this forum, online, and reaching out to Samsung support for a solution to this problem (to no avail), I am once again... View Post
Samsung_Moderator
Hello! Thank you for reaching out I would recommend reaching out on our SmartThings community for mo... View Post |
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Aloha. I have a wonderful Samsung TV that as of last as started acting up. Power continues to go and off without ever getting to and actual... View Post
SamsungTam
You're very welcome! Thank you for this information. Since the TV isn't staying on long enough to na... View Post |
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I have a Frame 43 inch TV, purchased in 2020. It is mounted on the wall with the Samsung mount for this model. Similar to what others have posted,... View Post
Samsung_Moderator
Hello @Ivan_In_Oz! Thank you for reaching out! I see how this can be concerning with your TV having ... View Post |
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The remote on my Q60R tv only turns the power on and off. “not available “ is displayed on the screen when any other button is pressed. The red... View Post
SamsungTam
Hello! Thank you for that information. Can you if you haven't already change the batteries in the re... View Post |
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Hello,I recently found a frame TV, model UE43LS003AU. I’m trying to figure out what model One Connect box and cable are compatible, so that I can... View Post
Samsung_Moderator
Hi @Afn238 and welcome to the community! We are US based support so we wouldn't have the info availa... View Post |
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I bought a 65 inches qn85d tv. Later I learned that the model has 160 dimming zones that are much fewer than previous qn85c . Why did Samsung... View Post 
tea_drinker
Thank you for the explanation. I had searched for this issue and read some smilar points on rtings s... View Post |
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I’m am trying to find ambient mode on my frame tv and on the smart things app. I was trying to add a custom background and it says to turn on... View Post
Samsung_Moderator
Hello @sean200486! Thank you for reaching out! To use ambient mode you should have a button on your ... View Post |
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I just chatted with Samsung support online and they informed me that I cannot select an HDMI input to be the default input when this model of TV is... View Post
Samsung_Moderator
Hello @prunyan59! Thank you for reaching out! There is no standard way for this to work, but some pe... View Post |
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New Frame owner here, 2024 model 65 Inch. A lot of the marketing literature shows art with a mount / border (I believe it's called a matte). On... View Post 
AndreLondon
I just received and installed mine last night and obviously had the same problem. I have yet to try ... View Post |
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Dear all, I will receive a 55'' Samsung Neo QLED 4K QN90C Smart TV from the USA but the TV will be used by me in europe where we have... View Post
SamsungTam
Hello! @alexmac Thank you so much for posting about this. I'll be more than delighted to assist, wit... View Post |
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bought this tv in 2021, Main board for this 8K TV went bad, found out that Samsung is not making parts for this high end tv anymore, called Samsung... View Post
Samsung_Moderator
Hello @SAJID01! Thank you for reaching out! Unfortunately, service would be the only option, as your... View Post |
SamsungTam
Hello! @Amy_Sin2024 Thank you for posting about this! I completely understand your concerns with thi... View Post |
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After 5 years, I’m experiencing a terrible lag with this tv. Everytime I try to move the cursor left or right, it would freeze up. I’ve tried... View Post
Samsung_Moderator
Hey, I can only imagine the frustration of dealing with this. Since it looks like you've tried all o... View Post |
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On some shows I get this overexposed area that turns a shade of blue. Firmware has already been updated to latest. thx View Post 
Samsung_Moderator
Hey, sometimes the color makes all the difference when viewing a tv. I play videogames so discolorat... View Post |
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I am using a The Frame 65" TV with a One Connect Box (serial number etc attached below). Since I've had the TV, none of the HDMI ports have... View Post 
Samsung_Moderator
Hello @samfrith! Thank you for reaching out! I would recommend trying a new HDMI cable first to see ... View Post |
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When I do a voice search (using Amazon Alexa) on my Q60D Samsung TV, it says "here's what I found", but then, either (a) I never see... View Post
SamsungTam
Hello! @CarolynC1 Thank you for posting about this. I completely understand your concerns with the v... View Post |
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