QLED and The Frame TVs

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Black and burn spot on the corner QLED

Posted by 06-17-2024 04:29 PM in QLED and The Frame TVs

I have a SAMSUNG QLED 55inch tv. Today I found a very hot and black spot on the bottom left corner of the tv. It was very hot that I can’t put my... View Post

06-19-2024 06:29 AM

If you would, please reach out to one of the moderators here in a private message with the following... View Post

QN95B's that go black screen while on, one permanently

Posted by 06-14-2024 12:44 PM in QLED and The Frame TVs

I have 4 65" QN95Bs used as horizontal monitors, with the oneconnect vertical behind them. They have a strange tendency to go black screen when... View Post

06-17-2024 02:48 PM

Sounds like a service-related matter with it continuing after having those parts replaced, usually t... View Post

QN800B: Youtube "loses" ability to play 8K content

Posted by 02-02-2024 02:26 PM in QLED and The Frame TVs

If I go to the YouTube app and attempt to play the 8K content, I won't even get a 4320p (8K) option, only 2160p (even though the video clip is... View Post

06-17-2024 02:09 PM

If you feel that it's not a membership or network issue, you would need to report this to Youtube Di... View Post

Replacing a One Connect box

Posted by 06-17-2024 12:11 PM in QLED and The Frame TVs

I received my 65" Frame TV on June 7, 2023. On June 12, 2024 the One Connect box stopped working and two days later I initiated a support... View Post

06-17-2024 01:51 PM

Hello, There, have you checked out the following site: HTTP://www.samsung.com/us/support/service/loc... View Post

TV won't recognize/control my cable box

Posted by 06-13-2024 09:17 AM in QLED and The Frame TVs

TV: Q60C Cable Box: Xfinity XG1v4-A Model; AX014ANM The first day I got the TV and connected the cable box to it, the TV... View Post

06-17-2024 11:17 AM

Hi @Mocha0704! Along with the prior information shared by the community, I would suggest two other t... View Post

Xfinity/Comcast Box/channels NOT recognized using 5m One Connect with the Neo QLED QN900D

Posted by 06-13-2024 06:05 AM in QLED and The Frame TVs

Xfinity/Comcast Box/channels NOT recognized using 5m One Connect with the Neo QLED QN900D (it does work with the shorter cable) View Post

06-14-2024 07:44 AM

This is an HDMI cable issue. From my research, 2m is the sweet spot for HDMI cables. A higher qualit... View Post

HDMI ARC port stopped working with my receiver

Posted by 06-08-2024 08:13 PM in QLED and The Frame TVs

I have a 65" QLED tv that has been working great with my Denon AVR for 4 years. Last week the tv would not recognize the receiver. I changed... View Post

06-12-2024 05:01 PM

Hello! Thank you for reaching out! If the information from @Robin621k does not help then this will r... View Post

Disabling gamepad button function

Posted by 06-07-2024 04:30 AM in QLED and The Frame TVs

Hi! I have been scouring the Internet and Q60 settings for a solution to this. I am trying to disable the "go home" function of the... View Post

06-12-2024 10:49 AM

Hello! Thank you for reaching out! Unfortunately, this is not a feature that can be disabled. View Post

Samsung QLED TV fades from bottom-right corner, freezes, restarts

Posted by 06-02-2024 01:09 AM in QLED and The Frame TVs

Samsung QLED TV (QE50Q60AUXXH). After switching on, screen is clear but reactst slowly, then after ~30-60 sec screen starts to fade from... View Post

06-07-2024 02:16 PM

Hello, @Solracca I agree with @Diaboyos on service being needed in this particular case. Due to the ... View Post

Connecting a headphones to the QLED Q60C TV

Posted by 05-28-2024 08:37 PM in QLED and The Frame TVs

I want to connect headphones to my TV. My headset uses the 3.5 mm TRS 3-pole jack. Will the USB A connection support the headphones with the USB... View Post

06-05-2024 12:03 PM

Hello! Thank you for reaching out! This should work from the information that I could find online fr... View Post

Neo QLED 8K QN65QN900 tv

Posted by 06-04-2024 05:50 PM in QLED and The Frame TVs

Hello, I purchased a my Neo QLED 8K tv a little over a year ago. Today it randomly turned off and won’t turn back on. The red standby light is... View Post

06-05-2024 08:58 AM

Hey, first welcome to the community. My tv is the most important thing in my house. Without it my ki... View Post

Q60D HDR randomly washed out on 4K Apple TV and PS5

Posted by 05-21-2024 12:07 PM in QLED and The Frame TVs

I just recently replaced my Q60C (broke during a move) with a brand new Q60D, and I'm having some weird HDR issues with HDMI connected devices.... View Post

06-04-2024 07:02 AM

Hi there, Since this is occurring with multiple devices, and with different HDMI cables, we would re... View Post

USB Port and Wii?

Posted by 05-31-2024 09:01 AM in QLED and The Frame TVs

Good day. I have a QN75 Samsung tv and I was wondering if I could use one of the USB ports for a game console and, if so, how do I access it? I... View Post

05-31-2024 10:36 AM

Sorry no, you need to have an HDMI port to connect it to a game console. On TVs at least in my exper... View Post

QN50QN90 Audio Sync

Posted by 05-26-2024 07:42 PM in QLED and The Frame TVs

It seems the audio (voice) does not match the video (mouth). Will the adjustment in the sound tab fix or will something else be required? View Post

05-30-2024 02:36 PM

The cable box would be the cause of the audio issues especially if this is not happening on any othe... View Post

CNN Gone from Samsung TV Plus

Posted by 05-29-2024 10:47 AM in QLED and The Frame TVs

Has Samsung dropped CNN from their TV Plus line up or is there something wrong with my device?! Model: UN43RU7100F Thank you! Sean View Post

05-29-2024 01:30 PM

Thanks for adding that information. View Post

Using HDMI input for Art

Posted by 05-25-2024 09:04 PM in QLED and The Frame TVs

For several years I have been using an old Mac Mini connected over HDMI to an LG TV to display 4K art (using a slide show app). It has worked quite... View Post

05-28-2024 07:28 AM

The Frame works as any other TV in that yes your Mac mini should play to it just fine. But I dunno a... View Post

How to record to Stick USB or HDD?

Posted by 05-19-2024 07:23 AM in QLED and The Frame TVs

Hello I have a QN55LS03DDFXZA. Can I attach a USB Stick or HDD to record live tv, like DVR? And if so which menu do I go to to record and which... View Post

05-24-2024 08:07 AM

check this one is better https://tivimateiptv.net/ View Post

Samsung plus Qled TV black screen no pic

Posted by 05-23-2024 10:52 PM in QLED and The Frame TVs

my 8-month-old Samsung Plus qled TV stopped working on the 17th of May . The screen just went black while I was watching it, it has sound but no... View Post

05-24-2024 07:39 AM

Ty I sent him a message View Post

Samsung The Frame - cannot purchase art

Posted by 05-05-2024 11:58 PM in QLED and The Frame TVs

Dear Support Team, I am unable to purchase art for my samsung frame - it keeps saying that I have to change the PIN...which I did. The error... View Post

05-06-2024 03:21 AM

I would suggest contacting Samsung support for help with this issue they should be able to help http... View Post

55 Curve TV QN55Q7CAM model blurry

Posted by 05-21-2024 07:02 PM in QLED and The Frame TVs

My 55 curve TV screen picture just started to get blurry every 5-10 seconds. It goes from a crystal clear picture to blurry every 5-20 seconds. ... View Post

05-22-2024 01:56 PM

Try unplugging the TV for a minute to let it completely reset and see if that helps. Good idea to do... View Post

Terrible Firmware v2210. Can I get hold of the previous version

Posted by 05-22-2024 01:15 PM in QLED and The Frame TVs

My TV is a QE55Q70AATXXU. and I have been realy pleased with it, stunning picture... However recently had a automated firmware update to 2210... View Post

05-22-2024 01:53 PM

No, you can't roll back the firmware. Try unplugging the TV for a minute to let it completely reset ... View Post

Q60C Firmware 1402.2 upgrade.msd file corrupt

Posted by 02-15-2024 04:09 PM in QLED and The Frame TVs

Hi All. We have a 65" Q60C (QN65Q60CDFXZA) with firmware 1310. I see a new firmware (1402.2) available. The TV does not auto update the... View Post

05-22-2024 12:48 PM

How are you all seeing the 1402.6. All I'm seeing on samsung's website is 1310 still. View Post

Solar remote red light stays on continuously

Posted by 04-28-2024 04:09 AM in QLED and The Frame TVs

My remote is not working and red light stays on continuously. View Post

05-19-2024 04:28 AM

I am not sure why but I also have the same problem, did they push any software which caused this iss... View Post

75” Q900TS Motherboard Failure

Posted by 05-10-2024 01:33 PM in QLED and The Frame TVs

My 2020 QN75Q900TSFXZA AD04 build motherboard went out less than three years after purchase. The part through Samsung is $561 and not available... View Post

05-18-2024 09:14 AM

Hello. What did Samsung do for you? My story is almost identical as yours. I'm out a ton of money on... View Post

Bluetooth headphones won't pair with TV

Posted by 05-11-2024 06:28 PM in QLED and The Frame TVs

I bought my 75" TV in 2021, and I'm trying to pair bluetooth headphones. I was unable to pair a set of JBL 510 BT headphones. I'm... View Post

05-16-2024 02:47 PM

Hello! Thank you for reaching out! I would recommend trying the information in the following link: h... View Post

TV prompts Go Into Service Mode

Posted by 05-11-2024 03:39 PM in QLED and The Frame TVs

My Samsung QLED TV is prompting me with this message, "Please go into service mode and setup below options. - Type, Local Set, Front Color... View Post

05-16-2024 02:11 PM

Hello! Thank you for reaching out! If the information from the user @tomsframe does not help then th... View Post

Re: Accessibility shortcut also enables Voice Guide and Sign Language Guide

Posted by 05-10-2024 03:51 AM in QLED and The Frame TVs

Looking for the feature that allows you to highlight a paragraph and it will read it to you View Post

05-16-2024 11:04 AM

Hello! Thank you for reaching out! I could not find a feature such as this on our TV's. There are vo... View Post

New Q80C TV will only allow me to adjust brightness in Picture setup

Posted by 05-09-2024 04:10 AM in QLED and The Frame TVs

I just bought the Q80C 55" TV. I updated the software. In picture setup I can move the slider bars for contrast, color, and sharpness but there... View Post

05-15-2024 02:55 PM

Hey welcome to the Community! I'm always on the hunt for a better picture on my tv so let's get this... View Post

QLED TV HELP. Suddenly when I adjust volume the TV TALKS ... and tells me what it's doing. How do I fix this? Thanks

Posted by 05-12-2024 03:46 AM in QLED and The Frame TVs

QLED TV HELP. Suddenly when I adjust volume the TV TALKS ... and tells me what it's doing. How do I fix this? Thanks View Post

05-15-2024 09:24 AM

If using a browser it's under Options in the upper right of the post that you want to accept. If usi... View Post

Tuning OTA Channels

Posted by 05-14-2024 04:32 PM in QLED and The Frame TVs

Hi all, I have had a new antenna installed and had no problems auto tuning all free to air channels, and worked fine for a few hours. No... View Post

05-15-2024 06:41 AM

Hi there, Thanks so much for posting about this. Just to confirm, have you tried rerunning the Auto ... View Post