Hello Gchilli, welcome back to the Samsung Community! I can certainly understand your frustration when it comes to suspecting someone of hacking your device. We do have options for you to explore when it comes to keeping your phone safe! Please explore some safe keeping tips by visiting the link here:
Should you find that none of these steps worked for you; we would like to have a technician take a look into this matter. Please send me or another moderator a private message with the following information:
1. Model Code
2. IMEI
3. First and Last name
4. Physical Home address
5. Bill of sale
6. Best contact number & Alternate contact number
7. Place of purchase
8. Email address
Thank you for choosing Samsung, we look forward to your response!
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
log out of ALL accounts on the compromised device. put the compromised device in airplane mode to prevent any further network connections. from a separate, secure device, change all account passwords and enable 2FA where possible. once you have reset account passwords and set up 2FA where possible, back up data and factory reset the compromised phone.
Hello Gchilli, welcome back to the Samsung Community! I can certainly understand your frustration when it comes to suspecting someone of hacking your device. We do have options for you to explore when it comes to keeping your phone safe! Please explore some safe keeping tips by visiting the link here:
Should you find that none of these steps worked for you; we would like to have a technician take a look into this matter. Please send me or another moderator a private message with the following information:
1. Model Code
2. IMEI
3. First and Last name
4. Physical Home address
5. Bill of sale
6. Best contact number & Alternate contact number
7. Place of purchase
8. Email address
Thank you for choosing Samsung, we look forward to your response!
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
