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yesterday
(Last edited
5 hours ago
by
SamsungKyle
) in
Since the last update to my Samsung A15 I have not been able to get any security camera notifications. I have several different cameras some are Roku and some are off brand, all were working fine before the last update.
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4 hours ago in
A Series & Other MobileHello @fordflair, thank you for reaching out to the Community regarding your security camera issues. We recognize the disruption this causes. Updates can potentially reset battery saving features and app permissions. You can try changing the battery settings to unrestricted by going to Settings, top the Security or Camera app, tap on Battery, and make sure it is marked as Unrestricted.
You also want to make sure that the alerts are turned on. For this you need to go to Settings, Apps, tap your Security app, Notifications, then make sure Allow Notifications is toggled ON, tap Notification categories, and make sure that the necessary alerts are set to ON. Please feel free to let us know if this helped to resolve the issue.
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.