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ATIV Book 9 Repairs

(Topic created: 11-10-2022 08:56 AM)
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Pop48Eye
Constellation
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Computers

I have an ATIV Book 9 which is in need of help.  It was converted from Win 8.1 to Win 10.  After a short period of use the display went crazy with columns of horizontal bars.  I have tried taking it to 2 computer repair shops (Houston, Texas) and at each stage in the "fix" the problem seems to get worse.  Reverting back to Win 8.1 results in multiple blue screens with multiple faults identified.  What can be done?  Any recommendations?

 

 

 

 

 

 

 

 

 

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Samsung_Moderator
Community Manager
Community Manager
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Computers

Hello! I understand how this can be frustrating with your laptop not functioning correctly. For this, I would recommend sending this to a Samsung repair facility. Depending on your warranty you have a few options. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service processed.

- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup

- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

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Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Hello! I understand how this can be frustrating with your laptop not functioning correctly. For this, I would recommend sending this to a Samsung repair facility. Depending on your warranty you have a few options. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service processed.

- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup

- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

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