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Hello, my laptop model is Samsung Galaxy Book 360 pro. My laptops windows hello face recognition is not working its showing " we couldn't... View Post 
Samsung_Moderator
Hello! I understand how wanting to use face recognition can be helpful logging into your laptop. I w... View Post |
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Is it just me or there's still an issue with the upgrade? View Post 
William_S22U
The Safeguard Hold is for the Hi login. There is currently no recovery method if someone forgot thei... View Post |
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My screen turns black at random times. The system is fully operational in the background when this happens. For example, if I have a video playing,... View Post
Samsung_Moderator
Hello, Thank you for reaching out. I understand your concern when the computer keeps randomly going ... View Post |
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My the fan on my galaxy book pro doesn't turn fully on or off anymore. Instead it starts up for one second, stops, stops for one second, and... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I understand how this can be frustrating with your laptop fan tur... View Post |
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So I own 3 Samsung SSDs and I am looking forward to buying the new Samsung 990 Pro. The problem I have is that I do not have access to a Windows... View Post 
userwQFrHlHNmd
Thanks but I know the alternatives (dd is terrible for SSDs and doesn't even work). I'd like someone... View Post |
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Pq mi teléfono no me deja compartir Internet a una lapto espero q me puedan dar alguna respuesta gracias View Post 
johnnyboiii
Verifique estas configuraciones para su teléfono y vea si está configurado y encendido. View Post |
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Pressing the bottom shell of my Galaxy Book Pro 360 15" activates the touchpad click. This is a serious problem when it's sitting on my... View Post
Samsung_Moderator
Hello! Thank you for reaching out. I can understand how this can be frustrating with your laptop pre... View Post |
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Hello, This is NEW Galaxy Book 2 Pro 360 15.6", just got last week. Haven't used much, hardly any new application installed. But one... View Post
Samsung_Moderator
Hello! I understand how this can be frustrating with your laptop getting hot. Just making sure is th... View Post |
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Hello, After I have updated my pro 360 to win 11 the Bluetooth have stopped working. Troubleshooting says no Bluetooth devices available. I have... View Post
Samsung_Moderator
Hello! I understand how this can be frustrating with your Bluetooth not working. This seems to be an... View Post |
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I am delighted with my new Galaxy Book2 Pro 360 I7 - 1TB, however, I am frustrated to see that the average duration on a Zoom call is less than 3... View Post
Samsung_Moderator
Hello! I understand how this can be frustrating with your laptop not staying charged for long. I wou... View Post |
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There seems to be a lot of frustration and confusion about Installing this device in Windows 10.It does work, but the steps are slightly different... View Post 
Dogmentation
Here is how to install the SFD-321u in Windows 10: Plug in the SFD-321u Floppy Drive. Open the Devic... View Post |
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Does galaxybookpro support pcie4.0? View Post |
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I m in need of a charger for a Samsung chrome book in Tulsa / Muskogee / Okmulgee area... View Post
Samsung_Moderator
For all parts inquiries you can reach out to our parts dept. at 1-800-627-4368 or you can visit our ... View Post |
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Hi, I had my Samsung Pen Pro NP930SBE repaired in 2019 (mainboard)since then it works fine, but now the original battery was suddenly complete... View Post
Samsung_Moderator
Hello! I understand how your battery dying can be frustrating, especially with a new laptop. Since t... View Post |
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Hi, I have a new galaxy book 2 pro, and event viewer I keep seeing an error related to Samsung welcome pack. For windows 11. Any idea how to... View Post 
user2iuPuF0l1O
I checked register, and I think I found the solution: uninstall galaxy book welcome app. Opens in ne... View Post |
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Hi Community, my brand-new (bought it one month ago) Samsung Galaxy Book (NP750XDA) looses as much as 8-10% battery over the course of 12 hours... View Post
Samsung_Moderator
Hello! I understand how your battery draining while being powered down can be concerning. I would re... View Post |
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Laptop Samsung 940X, ATIV Book 9 Plus, model NP940X3G with updated Windows 10. After upgrading to Windows 10 none of the function keys... View Post 
userk3Wop4gNRE
YES. It took me forever, but I figured it out. The directions I've seen were missing one key step th... View Post |
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I have the Samsung galaxy 4k chromebook fiesta red. The track pad works for about ten minutes after start up then goes haywire. It's... View Post
Samsung_Moderator
Hey, just to piggyback off of Geno71. Give this link a shot: https://www.samsung.com/us/support/trou... View Post |
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Which usb c port can you charge the machine with? There are two on the left; one being a thunderbolt 4 and one on the right. im very... View Post 
user365170tdJ15
There will be a charging icon in the Status bar when it's charging, so should be obvious Your other ... View Post |
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