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Computer won't turn on

(Topic created: 09-24-2021 02:45 PM)
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user3FikkNqu0t
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I was reading over the chat and noticed other people were having the same problem I have
. I just got my computer two day ago and I went to turn it on and it wouldn't come on. I tried with the other people tried , but it still don't work. Blue light on the side. Is there a fix for that yet?

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MsBri1
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Hello, I apologize for the issue with the device and would like to assist you with this concern further. I located some troubleshooting steps here Power as a resolution and would recommend giving them a try. If the troubleshooting provided does not help, you can provide the full model code of the device to look into it further. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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MsBri1
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Hello, I apologize for the issue with the device and would like to assist you with this concern further. I located some troubleshooting steps here Power as a resolution and would recommend giving them a try. If the troubleshooting provided does not help, you can provide the full model code of the device to look into it further. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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MsBri1
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Hello, I apologize for the inconvenience, the troubleshooting link advises to:

*with additional information for each step*

  1. Disconnect all external devices.

  2. Plug your Chromebook into a power outlet.

  3. Check the power LED as the Chromebook powers on.

  4. Enter recovery mode.

  5. Restart the Chromebook.

  6. Request service.

I have provided the link again here Troubleshooting to review directly if needed. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user3FikkNqu0t
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What are the troubleshooting steps?
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