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Notebook 7 Spin Update Fails

(Topic created on: 2/7/21 9:25 PM)
user7qa9Gii0XR
Constellation
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My Samsung Update has not worked for at least 8 months. Selecting Update displays the following message:  "Windows 10 recommends using Samsung Update from the Microsoft Store. Please open the application." 

I've tried this but it fails.

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SamsungJam
Samsung Moderator
Samsung Moderator
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Could you send us a private message with your full model and serial number?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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SamsungLarry
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Which software version do you currently have?







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user7qa9Gii0XR
Constellation
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I don't know which version because the update window does not show any options as before. The Update file was last updated May 2020.

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TheGalaxy
Nebula
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delete the folder named
software distribution
run update
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user7qa9Gii0XR
Constellation
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I deleted the folder (it was empty) but it still fails to run. I eventually get to a window for downloading drivers and a popup window stating this model can be supported through a Windows 10 update, however, Windows is up to date.

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SamsungJam
Samsung Moderator
Samsung Moderator
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Could you send us a private message with your full model and serial number?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in context

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user7qa9Gii0XR
Constellation
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Where do I go to send a private message? That link just returns me to this page.
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SamsungJam
Samsung Moderator
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If that doesn't work, you can click on my name and will give you the option to send me a private message.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user7qa9Gii0XR
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I sent a private message with the info requested earlier today.

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