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Paint error on cover

(Topic created: a month ago)
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Julio-03
Constellation
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Computers

Hello, last week, I bought new laptop from a mobile center and there is a paint problem on the cover. Is that rejected PC from factory? Can I change it back? The center told me that they would not exchange with with new because of it's factory error and not their fault.

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Samsung_Moderator
Community Manager
Community Manager
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Computers

Hello! Thank you for reaching out! Unfortunately, this would be considered a cosmetic issue. And would be unable to offer any assistance. It would be recommended to take this back for an exchange as out-of-warranty service would be the only other option.

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GaryB82
Epic Samsung Care Ambassador
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Computers
Where did you buy it, and are you within your return period


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Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Hello! Thank you for reaching out! Unfortunately, this would be considered a cosmetic issue. And would be unable to offer any assistance. It would be recommended to take this back for an exchange as out-of-warranty service would be the only other option.