Computers

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Galaxy Book Flex Alpha Speakers and Microphone Not Working

Posted by 09-13-2020 12:52 PM in Computers

I just purchased the Galaxy Book Flex Alpha 2-in-1 13.3. The speakers and microphone do not work. Has anyone else had this problem? View Post

01-24-2022 10:21 AM

Your an absolute star WebDD. Thanks so much for this. I tried loads of things, and nothing ... View Post

Galaxy Book 360 Pro won't turn on

Posted by 01-18-2022 11:35 AM in Computers

Model: NP930QDB SN: 4WNM9FHR700458Z There's a blue light next to the charging port but laptop won't turn on. Tried everything. Please... View Post

01-18-2022 03:28 PM

Hello! I understand how this can be frustrating with your Laptop having no power, just want to co... View Post

Samsung customer support is garbage

Posted by 12-31-2021 04:38 PM in Computers

I bought a galaxy book pro 360 back around august the screen cracked within a month then by December it stopped powering on. I submitted a repair... View Post

12-31-2021 06:25 PM

Thanks Samsung Lou for proving my point  View Post

Windows 10 drivers for Samsung sfd-321u USB Floppy Drive

Posted by 10-28-2021 08:19 PM in Computers

Don't laugh! Really .. Trying to make it work with Windows 10. And, please, no commercial links to products which scan your machine and offer... View Post

Anonymous 12-30-2021 06:25 PM

Good evening. This is a true blast from the past. This driver is no longer available from Samsung... View Post

Galaxy pro 360 and S Pen

Posted by 12-27-2021 03:00 PM in Computers

I have a silly question...does the s pen attach to the laptop when not in use? I know the pads next to the mouse pad are magnetic, but if the... View Post

12-27-2021 03:44 PM

You can attach it to the top lid on the corners of the screen and near the tracpad View Post

Cant connect back to home wifi after lid closed

Posted by 12-13-2021 06:35 PM in Computers

i recently got a Windows 10 Galaxy Book Pro 360, 15". at home im connected to my regular home wifi. then i close the lid and take with me in... View Post

Anonymous 12-17-2021 12:08 PM

On the Windows taskbar, select the search icon, type in Device Manager and select it. In the Devi... View Post

Galaxy Book Pro 360 Screen Cracked

Posted by 07-22-2021 05:12 PM in Computers

Hi! My machine is only 6 weeks old. When I opened it, I though, Wow! Beautiful, but the top is so thin and flexible, it seems flimsy. What I... View Post

12-17-2021 11:01 AM

I have the same issue I've had my book 360 pro 15 in for a little over a month and I open the lid... View Post

Galaxy Book S screen black

Posted by 12-08-2021 10:26 PM in Computers

My Galaxy Book S was dropped and the screen is black. The computer works on an external monitor through USB-HDMI. So there is nothing wrong with... View Post

12-09-2021 05:38 AM

@useryCPJMiIxRI Sounds like the screen needs to be replaced. To get a more definitive answer,... View Post

GalaxyBook Pro 360 Auto-rotate not an option, Windows 11

Posted by 12-10-2021 09:28 AM in Computers

The auto-rotate option is missing from my computer (Samsung Galaxybook pro 360, Windows 11)--it is completely gone, not just grayed out. ... View Post

12-10-2021 03:23 PM

These updates are frightening. The 3rd one I've read today that turned into a nightmare. A phone,... View Post

Galaxy Book Go will not read external WD Passport Ultra drive

Posted by 12-08-2021 06:01 PM in Computers

My new Galaxy Book Go will not read my external WD Passport Ultra drive. Need some advise. View Post

Anonymous 12-09-2021 06:19 PM

You are most welcome. View Post

S Pen on Galaxy Book Pro 360 - find my device

Posted by 11-23-2021 02:09 PM in Computers

I read elsewhere that the S Pen for Galaxy Book Pro 360 is not a bluetooth device. Is there a way to find the pen from another device, the Galaxy... View Post

12-08-2021 08:51 PM

I read one post in relation to your topic and this seemed to be a good simple solution. ... View Post

Unable to Register Galaxy Book Pro Model NP950XDB-KE6US

Posted by 12-06-2021 06:06 PM in Computers

Hello, I've been trying to register my new laptop since 11/26/21 and "states unable to do so" incorrect S/N. I have texted, email,... View Post

12-07-2021 10:38 AM

This question would be better suited for our Accounts team. They can be reached at 1-855-795-0509... View Post

Galaxy Book Pro 360 and docking stations

Posted by 05-27-2021 12:42 AM in Computers

Hello, I have a Galaxy Book Pro 360 13.3" and I want to use it with a dock station. I already have a OWC USB-C dock, which works amazingly... View Post

11-25-2021 08:46 AM

Looking at the Razer TB 4 dock, how would you connect a 2nd display? I can't figure out which por... View Post

Anyone Had this problem W/ their Galaxy Book Flex since they bought it??? (Windows HelloFac Cam)

Posted by 11-05-2021 04:30 AM in Computers

So I got bored and decided to finally say something to see if anyone else has had the same issue, but it also like me who really just didn't... View Post

Anonymous 11-05-2021 03:04 PM

Good afternoon, I will be happy to assist you today. The camera in the original Galaxy Book Flex ... View Post

Chromebook 4 + security cable

Posted by 09-24-2020 08:54 AM in Computers

Hello, I have a Samsung Chromebook 4 + (XE350XBA-K01US) but cannot find information on which security cable lock will fit the security slot. ... View Post

11-05-2021 08:28 AM

Thanks for this as I have a security lock and may have to get another for my Chromebook 4. View Post

Samsung Galaxy Book Pro 360 printing pages in reverse order

Posted by 11-04-2021 09:35 AM in Computers

My new Samsung Galaxy Book Pro 360 is printing pages in reverse order (i.e. page 3, page 2, page 1). This happens with Excel, Word, PDF files,... View Post

Anonymous 11-04-2021 01:55 PM

I will be happy to assist you. You will need to go into the Windows settings, and search for Prin... View Post

Samsung M2880FW not printing

Posted by 11-02-2021 03:18 PM in Computers

Samsung M2880FW connected by USB to HP Windows 10 computer will not print unless you unplug the power to the printer and plug it back in. I’ve... View Post

Anonymous 11-02-2021 06:32 PM

Hello. I apologize, as of November 1, 2017, Samsung no longer provides technical support for prin... View Post

Can NP940X3M Samsung Win 10 Laptop be charged through the USB-C port?

Posted by 11-02-2021 03:46 PM in Computers

My charging port is damaged. Do you know if this laptop can be charged through the USD-C port? I couldn't find the answer online. Thanks. View Post

Anonymous 11-02-2021 04:46 PM

I understand this charging issue can be frustrating. The Galaxy Book Pro does not support USB cha... View Post

Does anyone know what this option is in the developer options?

Posted by 10-31-2021 10:15 PM in Computers

View Post

11-01-2021 05:23 AM

Interesting.. Thanks for the help! View Post

My Samsung laptop won't start up properly

Posted by 10-28-2021 06:52 AM in Computers

So, while using the laptop one day, i turn it off, it tells me the computer was unable to shut down properly and then when I try to restart it, it... View Post

Anonymous 10-28-2021 12:17 PM

I understand that having your PC not start up can be frustrating. if the PC is telling you there ... View Post

Touchscreen Not Working - Samsung Windows 10 Pro Laptop

Posted by 10-27-2021 10:01 AM in Computers

OS: Windows 10 ProModel: 740U5L Hello, Starting from when I took my laptop out of sleep mode this morning, the touchscreen stopped functioning... View Post

Anonymous 10-27-2021 01:20 PM

I understand that having a touch screen fail can be frustrating. After the troubleshooting you ha... View Post

Notebook 9 Pro 13.3 display problems

Posted by 11-18-2020 10:12 AM in Computers

My notebook 9 pro will be three years old in January 2021. 6 months ago the display started having problems after bootup. The display, over time, ... View Post

Anonymous 11-20-2020 10:26 AM

I am sorry to hear about this. This does sound like a hardware issue. Please send the serial numb... View Post

Samsung Galaxy Book Pro 360 Charger

Posted by 10-22-2021 07:59 PM in Computers

Hello, Can you purchase the 65W charger that comes with the laptop separately? I think it's model number is EP-TA865. View Post

10-23-2021 03:08 PM

You are very welcome! View Post

Galaxy book pro 360 tablet mode and homescreen

Posted by 10-17-2021 11:00 AM in Computers

So when I enter tablet mode, it force me to choose an app from the windows applications. I want to turn into tablet mode and be able to look at my... View Post

10-21-2021 06:27 PM

No, the new update fixed it View Post

Acceptable Receipt for Warranty Claim?

Posted by 10-19-2021 01:44 AM in Computers

<rant> I am having zero luck with uploading my receipt. I purchased my Chromebook from the Samsung website in February of this year and saved... View Post

Anonymous 10-19-2021 01:29 PM

@grandmoo I apologize that you have had such a frustrating experience, and I will be happy... View Post

Help with chromebook charger

Posted by 10-17-2021 06:32 PM in Computers

Can't find a charger View Post

10-18-2021 10:11 AM

Hello there! If you're looking to purchase a charger specific to your chromebook, the best be wo... View Post

Can't change time zone & time on Galaxy Book Pro 360

Posted by 07-24-2021 02:13 AM in Computers

I got this beast of a laptop 2 days ago and everything else seems to work as advertised. But it came set to Pacific (PST) time and I live in the... View Post

Anonymous 10-11-2021 08:09 PM

You're welcome @userSt9rAsLxpY. It would be simpler if it was only a Samsung/Windows problem.... View Post

Galaxy Pro 360 Battery Replacement

Posted by 10-09-2021 03:30 PM in Computers

Is the battery on the Galaxy Pro 360 replaceable? View Post

10-10-2021 06:34 PM

The manual says it must be taken into a Samsung service center, at customer expense. Probably $2... View Post

Galaxy Book Flex2 Alpha, 13", 512GB Touch Pad Not Working

Posted by 08-23-2021 03:53 PM in Computers

The touch pad stopped working. It shows no mice or pointers in devices. getting windows code 10 host controller. This is a 2 week old device. ... View Post