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Asteroid

Samsung SW Update software does not work after resetting Windows 8.1 Home

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Hi,

 

The system was windows 8.1 Home.

I resetted the system using windows 8.1 settings.

I did not use "Samsung Recovery Software."

 

After resseting the system, it returned back to its original OS "Windows 8." 

I did not open/update "Samsung SW Update" when it was windows 8.

I instantly upgrade the system to Windows 8.1 Home after installing all updates.

Once I did that, everytime I open "Samsung SW Update", I recieve this error

 

1.PNG

 

I tried fixing it by going to "Uninstall A Program", selecting "SW Update" and choosing "Change" or "Repair". Once I select either , a pop up window appears as below,

 

2.PNG

 

If I press Ok, below window appears 

 

 

3.PNG

 

 

If I press "Cancel" or hit the cross symbol "X", below window appears

 

4.PNG

 

 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Samsung SW Update software does not work after resetting Windows 8.1 Home

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This is the direct link to the download.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Samsung SW Update software does not work after resetting Windows 8.1 Home

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Also I forgot to mention, 

when I go to this location "C:\Program Files (x86)\Samsung\SW Update"

and then open this file "SecSWMgrGuide.exe",  this window appears

 

 

5.PNG

 

It then asks me for my laptop's model & OS,

"Windows Blue" is one of the 3 options as you see down below.

 

 

6.PNG

 

Since my Laptop's OS is windows 8.1, I did not know what to choose from the 3 options.

I tried to export setup file from both options windows 8 & Windows Blue.

A list of softwares were shown, I only selected SW Update since it is the only samsung software which is not working.

 

 

7.PNG

 

I hit export. The window is showed as below.

 

 

8.PNG

 

I waited for 1 - 3 minutes until it is completed as shown below

 

 

9.PNG

 

I went back to SW Update folder to check if there is a new setup file added. I found nothing as shown below

 

10.PNG

 

I'm simply asking if there is a Samsung link you guys can provide so that I can use to download the latest SW Update. I found a link from a 3rd party site but I don't trust it.

 

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Samsung Moderator
Samsung Moderator

Re: Samsung SW Update software does not work after resetting Windows 8.1 Home

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Could you please provide the model number for the laptop?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Samsung SW Update software does not work after resetting Windows 8.1 Home

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Manufacture: Samsung

Laptop Type: Ative Book Series 9 Plus

Laptop Model: NP940X3G-K01US

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Samsung Moderator
Samsung Moderator

Re: Samsung SW Update software does not work after resetting Windows 8.1 Home

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The SW Update is available here.  https://www.samsung.com/us/support/owners/product/ativ-book-9-plus?redir=NP940X3G-K01US


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Asteroid

Re: Samsung SW Update software does not work after resetting Windows 8.1 Home

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I visited this site before. 

Since it is your prefered solution for this issue.

I visited the site again. 

I only have one way to download it. 

Which is through Microsoft Store. 

This way requires a hotmail or live email to download it.

I have to login. I prefer to use an offline account when using windows.

 

Please provide a direct link to download the latest vesion SW Update .

Thank you

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Samsung Moderator
Samsung Moderator

Re: Samsung SW Update software does not work after resetting Windows 8.1 Home

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This is the direct link to the download.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Highlighted
Asteroid

Re: Samsung SW Update software does not work after resetting Windows 8.1 Home

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I noticed that. Thank you

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Samsung Moderator
Samsung Moderator

Re: Samsung SW Update software does not work after resetting Windows 8.1 Home

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You are most welcome.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Samsung SW Update software does not work after resetting Windows 8.1 Home

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Capture.PNG

As you see above, I'm connected to the network. However, SW Update is unable to connect to the server.

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