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‎09-20-2022 01:08 PM in
Fold & Flip PhonesSolved! Go to Solution.
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‎09-26-2022 11:49 AM in
Fold & Flip PhonesHello, We know how disappointing it is when you miss those important camera shots. If the shutter button on the camera is not responding, try clearing the app cache for the camera app. https://www.samsung.com/us/support/answer/ANS00077611/
If the shutter is still not responding, try testing the camera while in Safe Mode. https://www.samsung.com/us/support/answer/ANS00062983/
A final step of troubleshooting, if the button is still not responding is a factory reset. https://www.samsung.com/us/support/answer/ANS00062029/
If you are still unable to use the camera after resetting the phone, we recommend having it evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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‎09-26-2022 11:49 AM in
Fold & Flip PhonesHello, We know how disappointing it is when you miss those important camera shots. If the shutter button on the camera is not responding, try clearing the app cache for the camera app. https://www.samsung.com/us/support/answer/ANS00077611/
If the shutter is still not responding, try testing the camera while in Safe Mode. https://www.samsung.com/us/support/answer/ANS00062983/
A final step of troubleshooting, if the button is still not responding is a factory reset. https://www.samsung.com/us/support/answer/ANS00062029/
If you are still unable to use the camera after resetting the phone, we recommend having it evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html