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Camera shutter not responsive

(Topic created: 09-20-2022 01:08 PM)
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TerryA
Constellation
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Fold & Flip Phones
There were numerous photos that I could not take this weekend because nothing happens when I press the shutter spot. How can I make it more responsive to my touch?

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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hello, We know how disappointing it is when you miss those important camera shots. If the shutter button on the camera is not responding, try clearing the app cache for the camera app. https://www.samsung.com/us/support/answer/ANS00077611/

If the shutter is still not responding, try testing the camera while in Safe Mode. https://www.samsung.com/us/support/answer/ANS00062983/

A final step of troubleshooting, if the button is still not responding is a factory reset. https://www.samsung.com/us/support/answer/ANS00062029/

 

If you are still unable to use the camera after resetting the phone, we recommend having it evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, We know how disappointing it is when you miss those important camera shots. If the shutter button on the camera is not responding, try clearing the app cache for the camera app. https://www.samsung.com/us/support/answer/ANS00077611/

If the shutter is still not responding, try testing the camera while in Safe Mode. https://www.samsung.com/us/support/answer/ANS00062983/

A final step of troubleshooting, if the button is still not responding is a factory reset. https://www.samsung.com/us/support/answer/ANS00062029/

 

If you are still unable to use the camera after resetting the phone, we recommend having it evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html