Where has the live caption setting in hear enhancements in accessibility go? I use it for every phone call because I am hard of hearing. After last update it is gone.
As this occurred after an update, we also recommend clearing the cache partition in the recovery menu. To get to recovery mode: - Turn off phone - Once off, hold down volume up and power buttons simultaneously - When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears - Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) - Use power button to select.
If the reset does not restore the feature, the phone will need to be serviced to have the software re-flashed.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
As this occurred after an update, we also recommend clearing the cache partition in the recovery menu. To get to recovery mode: - Turn off phone - Once off, hold down volume up and power buttons simultaneously - When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears - Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) - Use power button to select.
If the reset does not restore the feature, the phone will need to be serviced to have the software re-flashed.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
