If your wired keyboard and mouse aren’t working with the DeX Station, here are some things to check and try:
Check USB Ports and Connections:
Make sure your keyboard and mouse are properly plugged into the DeX Station’s USB ports. Try different ports to rule out a faulty USB port.
Power Supply:
Ensure the DeX Station is connected to a reliable power source. Sometimes peripherals won’t work correctly if the DeX isn’t getting enough power.
Compatibility:
Most standard USB keyboards and mice should work, but some specialized or gaming keyboards with extra drivers may not be fully supported. Try using a simple, basic keyboard and mouse to test.
Update Software:
Ensure your phone’s software and the DeX firmware are up to date. Samsung often releases updates that improve peripheral compatibility.
Restart DeX:
Disconnect the phone, unplug the DeX Station from power, wait a few seconds, then reconnect everything and restart.
Try Wireless Peripherals:
If wired devices don’t work, test with a Bluetooth keyboard and mouse paired directly to your phone to verify if it’s a hardware or software issue.
Check Settings:
On your phone, go to Settings > Advanced Features > Samsung DeX and check if there are any settings that might affect external device support.
If none of these steps work, it might be a hardware issue with the DeX Station USB ports or the peripherals themselves. Testing with other devices or peripherals can help narrow down the problem.
