|I recently did an update to the software on my phone to the 9.0 version. Every since then I am having connection issues. If my MMS is working then my mobile data will not work. On the flipside if my mobile data is working then my MMS does not work. I keep having to switch my APN to make which ever one work that I need at that moment. I have contacted my carrier (Total Wireless/Verizon) several times. After the fifth time of calling and them not being able to resolve the issue, they said it was a Samsung issue. Is there an issue on the Samsung side or do I need to contact my carrier again. The APN for my mobile data to work is TRACFONE.VZWENTP the APN for my MMS to work is vzwinternet. Thank you for your assistance in this matter.|
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Hey @userJvYO20onhO ,
If the features work at all that its most likely not the phone the fact that the data works as well as the mms messaging though not at the same time tells me it's an instruction issue between the carrier and the device. Here are some apn settings that you can try.
- APN Name- Verizon Internet
- APN- TRACFONE.VZWENTP
- MMSC- https://mms.vtext.com/servlets/mms
- APN Type- default,dun,supl
- APN Roaming Protocol- IPv4/IPv6
- Bearer-GPRS, eHRPD, HSUPA, HSDPA, HSPA, LTE, UMTS, EDGE
- MVNO Type- None
Total Wireless Samsung Galaxy:
- APN Name-Total Wireless
- APN- TRACFONE.VZWENTP
- APN Type- default,mms
- APN Protocol- IPv4
APN TRACFONE.VZWENTP MMSC https://mms.vtext.com/servlets/mms MCC 311 MNC 480 APN Type default,supl APN Protocol IPv4/IPv6 APN Roaming Protocol IPv4/IPv6 Bearer Unspecifed MVNO Type None
APN Name Total Wireless APN TRACFONE.VZWENTP MMSC https://mms.vtext.com/servlets/mms MCC 311 MNC 480 APN Type default,mms,supl APN Protocol IPv4/IPv6 Bearer Unspecifed MVNO Type None
APN Name Total Wireless APN vzwinternet MMSC https://mms.vtext.com/servlets/mms MCC 311 MNC 480 APN Type default,dun,supl APN Protocol IPv4 APN Roaming Protocol IPv4
I know it is a lot but hopefully one of these will work for you. Contacting the carrier and asking them to reprovision your device is also an option. If this was helpful please leave a like and make accept as a solution.
That was VERY HELPFUL! Option 2 seems to have worked for me. Between 2 days, I spent over 5 hours on hold with no one even saying a single word to me. That doesn't count the hours spent actually talking with representatives. You fixed my issue within minutes! Thank you so much.
I recently switched from verizon to total wireless and using my verizon samsung note 9 and did the bring your own phone plan. I also did option 2 like you had done. the only issue I have is I cant turn on my mobile hotspot. Everything works as far as phone calls, text, mms, data. It wont let me turn the hotspot on. I currently have a plan that has 10GB of hotspot so that is not an issue. Does your hotspot work? Did you have to change anything to get it to work by chance?
Hey ddsanchez_82, after 3 days, 3 + hours with t support, they couldn't resolved my MMS issue, I even mentioned the APN she said I was out of my data, it's unlimited. When I was disconnected the last call, I found this site. Alternate 2 worked for me .It's been over a week and no more frustration.Thxs so much for your knowledge; you're an asset to the community.
Regards, Ms Bob
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